Customer Service Rep and government security
Resume:
SHARON CANOLES 443-***-****
*********@*****.*** *854 Louisiana Avenue
Halethorpe, MD 21227
PROFESSIONAL SUMMARY
Dependable and hardworking. I’m offering over 35 years of Administrative, Customer Service and Health Care experience. I’m also looking to expand my knowledge and learn new skills.
SKILLS
•Schedule Management
•Microsoft Word & Excel Spreadsheets
•Organization
•Planning
•Prioritization
•Ordering & Receiving
EXPERIENCE
Tech USA Government Solutions. Access Control Security. August 2023 - Present
8334 Veterans Highway
Millersville, MD 21108
Supervisor: Jessie Trout. 410-***-****.
* Watch and escort all uncleared contractors and personal
* Give out nessary badges
* Answer phones calls
* Lock up all doors at the end of each day
CenCore Associates LLC Escort March 2022 – Present
59 W 900 N
Springville, UT 84663
Supervisor:. Kelly DeCarli. 410-***-****. Title: CSSO
Master Care Flooring Administrative/Customer Service Oct. 2019 –March 2022
•Answering multiple phone lines
•Open and distribute all incoming mail
•Reply to all emails and Marketing Website
•Forward all lead information onto our salesmen
•Order all material for Inventory for warehouse and stage all upcoming jobs
•Log in vehicle maintenance onto our spreadsheets in system
•Receive Invoices in system and then forward onto accounting department to get paid
•Lock up the building at the end of each day and make sure alarm is set
Multi-Specialty Healthcare Client Representative Jan. 2017 – June 2019 Glen Burnie, MD 21061
•Check patients in and out for their appointments
•Confirm patient’s paperwork is all correct and up to date
•Schedule future appointments
•Call insurance companies to verify information when needed
•Communicate with multiple doctors concerning their patients
•Answer multiple phone lines
•Call patients to remind them of their future appointments
•Make sure the files were pulled for the next day appointments
Elite Spice, Inc. Shipping Customer Service Rep. April 2013 – Dec. 2016
Hanover, MD 21076
•Answer multiple phone lines
•Checked drivers in when they were making deliveries
•Checked drivers in when they were coming in for pick ups
•Generated Bill of Ladings to be signed by each driver
•Kept track of Inventory in system and counted physically
•Copied, Faxed and Scanned over all necessary paperwork to vendors
Shipped out all Fed-ex packages
B & E Storage & Transfer Customer Service Rep. 2010 - 2015
Jessup, MD 20794 2003 - 2008
•Prepare & Process Bill of Ladings for the warehouse for shipping of each load
•Receiving inventory into system and monitoring it for the office & for the warehouse
•Answer multiple phone lines and direct calls
•Problem solving for our clients
•Emailing & Faxing over all paperwork at the end of each day & taking orders over the phone & through emails & scheduling them for delivery
•Help with dispatching when needed
EDSA, Inc. Customer Service Rep. 1995 – 2003
Baltimore, MD 21202
•Answer multiple phone lines
•Kept track of insurance files and balances due on them
•Reached out to insurance companies when needed to collect necessary information
•Emailed, faxed and scanned over necessary paperwork daily
•Scheduled appointments when needed
EDUCATION
Freetown Elementary School 1972 – 1978
Glen Burnie, MD 21061
Lindale Middle School 1979 – 1982
Linthicum, MD 21090
Andover Senior High School 1982 – 1985
Linthicum, MD 21090
Anne Arundel Community College 1985 – 1987
Arnold, MD 21012
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