Thomas J. Okoben

216-***-**** • ad22b5@r.postjobfree.com • https://www.linkedin.com/in/tomokoben

Business Execution Consultant

Business Execution Consultant focused on continuously delivering change for customers and the business through collaboration and doing what’s right. Successful track record of delivering outstanding results in process improvement, project management, systems conversion, compliance management, and risk management. Experience includes working with executive leaders to implement strategic efforts resulting in improved quality and efficiency while increasing the speed of solution delivery. Recognized for outstanding communication skills as a team builder and mentor of staff.

Core Competencies include:

Product Operating Models Lean Agile Scrum Project Management Product Management Negotiation Process Management Change Management Implementation Continuous Improvement Regulatory Compliance Risk Management Control Development Problem Solving Action Planning Relationship Management Coaching Communication Collaboration Systems Development Life Cycles Mortgage Origination and Servicing Systems SharePoint Clarity Confluence Jira Quarterly Planning MS Office OpenText OneNote MS Teams ServiceNow

PROFESSIONAL EXPERIENCE

Wells Fargo Bank, N.A. 2010 to Present

Business Execution Consultant, Vice President 2017 to Present

Connects with business partners and team members to improve the way change is delivered.

Managed Risk & Control Self-Assessment project for Risk Assessable Unit in Consumer Lending.

Implemented videos for product management topics to enhance learning and understanding as teams transition from project management to product management.

Developed Product Operating Model for Wells Fargo Consumer Lending to solve problems in ways our customers love yet work for our business.

Developed process and procedures for managing quarterly planning events across Consumer Lending business units.

Managed quarterly product maturity assessments and action planning activities to measure and improve product maturity in Wells Fargo Home Lending.

Implemented Product Operating Model for Wells Fargo Home Lending transforming the way Home Lending delivers technology and process changes based on customer input and data.

Led semi-annual regulatory certification process for all Servicing applications to ensure compliance with enterprise technology management policies.

Managed Home Lending program for review and assessment of control reports to ensure reports continue to work as designed; closed related corrective action.

Managed implementation of CA Project Portfolio Management for Consumer Banking involving 4,500 team members and 3,276 converted efforts to comply with Enterprise Project and Program Management policy.

Implemented enterprise System Development Lifecycle (SDCL) methodology and SDLC Tracker tool across Servicing Change Delivery and Home Lending Servicing Technology involving 1,750 team members to ensure technology changes adhered to enterprise technology management policies.

Project Manager, Vice President 2010 to 2017

Managed portfolio of projects for Foreclosure, Asset Management & Bankruptcy Project Management Office.

Cut solution delivery time to 15 weeks in REO and Property Preservation through development of iterative process that resulted in more efficient, faster and higher-quality system development lifecycle.

Implemented review process for project budget forecasts and actuals to ensure proactive management of project budgets.

Identified and eliminated gaps in Wells Fargo’s post-foreclosure business processes and procedures in bank-wide effort to reduce violations of the Office of the Comptroller of Currency’s 5-year holding regulation.

Integrated vendor system supporting REO and Property Preservation with Wells Fargo’s servicing system of record and imaging platform in $2.5 million effort.

Reduced Wells Fargo’s post-foreclosure HUD properties by 55 percent through implementation of the FHA Claims Without Conveyance of Title Second Chance Program within Property Preservation.

Migrated 16,000 procedures to a web-based portal for all business units in Mortgage Servicing in a $1.3 million initiative, including development of procedure policy, selection of vendor to provide managed resources to migrate the procedures and monitoring of budget and migration status.

Recognized for outstanding contributions to team and servicing customers as 2018 Service Conference award winner.

Apex Systems, Inc. 2009 to 2010

Senior Project Manager, Consultant, Assigned to Wells Fargo Bank, N.A., San Antonio, TX

Managed complex projects in default risk management during the Wells Fargo-Wachovia merger.

Cut appraisal expenses by more than $300K annually by reducing duplicate appraisal requests by over 95K annually.

Implemented vendor workflow solution for Short Sale department.

Ohio Savings Bank 1996 to 2008

Process and Projects Manager, Assistant Vice President, Mortgage Banking

Managed team of 4 project managers and 1 business process improvement analyst. Collaborated with business units to implement system changes in Corporate Finance, Mortgage Accounting, Legal, Mortgage Operations and Compliance.

Strategy and Execution Manager, Assistant Vice President, Mortgage Banking

Managed 3 project managers and 5 business analysts supporting mortgage origination and mortgage servicing.

Director of Change Management, Information Technology Department

Developed and implemented standardized methods and procedures for developing and implementing changes to IT infrastructure based on ITIL best practices.

Senior Systems Project Manager, Information Technology Department

Utilized project management best practices to implement systems and business projects in mortgage origination and mortgage servicing.

EDUCATION

Master of Arts, Sociology, University of Michigan, Ann Arbor, MI, 1995

Bachelor of Arts, Near Eastern Languages and Civilizations, University of Chicago, Chicago, IL, 1987

CERTIFICATION

Project Management Professional, Certificate #67129

Certified Scrum Product Owner, Certificate #1334935

Certified Scrum Master, Certificate #1334935

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