Andrea Owens

*** ******* ** ** ******, Arkansas *1730

Email: ad22b3@r.postjobfree.com

Phone: 501-***-****

HIGHLIGHTS:

* Motivational team leader * Proficient Salesperson

* Service-minded * Detailed-oriented

* Organized * Conflict resolution skills

Walmart June 2019 - Sept 2019

Support Manager.

*Responsible for all return items

*Back up for Front cashier

Walmart Sept 2019 -current

Front End TeamLead

*Scheduling of designated area needs

*Handling all cash to and from cash office

*Customer complaints are handled by me in a fairly order Ensure that the maintenance of the store is done

Ensure that carts are available for our customers

Sherwood Ttec Fed Ex,osv customer service 11/2018 - current PROFESSIONAL EXPERIENCE:

● Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being

● Open and maintain customer accounts and information

● Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner

● Resolve customer technical issues with patience and understanding

● Identify additional needs customers may have and help them to upgrade products or service Rainbow McCain Mall, Assistant Manager 7/ 2018- 11/18 Assist the store manager with day-to-day, long-term and financial business of the stores daily operations. Train associates and notify them of updates on new procedures and policies. Help control shrinkage, assist with payroll and expenses and perform services for customers, processing sales and assisting customers with purchases.

Citi Trends Store Manager 2006-2018

Assisted District Manager with daily operations throughout the district. Responsible for recruiting, interviewing, hiring, supervising, counseling and terminations, including legal compliance and internal processes. Maintained financial controls including shrink, payroll and other operating expenses. Maintained proper inventory controls, facilitated inventory transactions and compliance standards for shrink control. Responsible for monitoring sales activities to ensure that customers receive satisfactory service. Directly monitored employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensure adherence of staff members to all Citi Trends, Inc. policies and procedures.

Rainbow FoodMart Assistant Store Manager 1998-2006 Trained store staff by reviewing and revising orientation to products and sales training materials. Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. Attracted customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Promoted sales by demonstrating merchandise and products to customers. Helped customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery. Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Maintained a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals. Maintain inventory by checking merchandise to determine inventory level anticipating customer demand. Prepared reports by collecting, analyzing, and summarizing information.

EDUCATION:

Add education here

REFERENCES:

Provided upon request

Contact this candidate