Operations Manager Customer Service

Raymond Matthew Everhart

SEASONED LOGISTICS MANAGER/SUPERVISOR

* *** *** ***, ********** Pines, NC 28327 443-***-**** ***************@***.***

Results and detail-oriented equipment and materials manager offering almost 20 years of experience in the armed forces. Known as a knowledgeable, innovative leader with demonstrated success strategizing and integrating solutions to complex logistical problems with a focus on efficiency. Strong communicator with natural ability to cultivate and maintain political, stakeholder, and business relationships with a proven record of achieving goals within timeline and budget parameters. Highly praised for leading with team-oriented authenticity while driving successful outcomes in dynamic, ambiguous, and matrixed environments. *Currently holds a TS-SCI clearance until 2025.

CORE COMPETENCIES

●Supply Chain and Inventory Accuracy

●Documentation and Technical Training

●Customer Service Operations

●Personnel & Operations Manager/Supervisor

●Safety Controls and Issue Resolutions

●Business Strategy and Evaluation

●Project Ownership and Time Management

PROFESSIONAL EXPERIENCE United States Army- 2003 – Present

ARMY FIELD SUPPORT BRIGADE SUPPORT OPERATIONS OFFICER 2021-2023 over 50 hrs/ week

●Served as the Deputy and Primary Support Operations Director for the 406th Army Field Support Brigade.

●Responsible for coordinating the synchronization, management, and oversight of dispersed logistics activities to all Army Components spanning 27 States.

●Provided direct oversight, supervision, and productivity of 15 DoD Civilians, nine Military, and one contractor covering 12 different commodity sections that manage daily oversight operations for over $4B in property and contract value.

LOGISTICS PLANS OFFICER – 1st Special Forces Command 2019-2021 over 50 hrs/ week

●Served as the ACofS G4 Supply and Field Services Division Chief responsible for delivering sustainment readiness to seven Special Forces Groups (SFG), two Psychological Operations Groups (POG), a Civil Affairs Brigade and ARSOF Sustainment Brigade totaling over 23,000 Soldiers and Civilians.

●Responsible for developing and synchronizing organizational sustainment plans, policies, and activities by incorporating equipment oversight and material readiness across the enterprise in both a garrison and expeditionary environment.

●Advised senior leadership and staff on aerial delivery, food service, supply and operational contract support requirements affecting subordinate organizations.

BATTALION SUPPORT OPERATIONS OFFICER / OPERATIONS OFFICER (S3) 2018-2019 over 50 hrs/ week

●Provided a single face to the US Army John F. Kennedy Special Warfare Center and School (USAJFKSWCS) enterprise for integrating and synchronizing multi-functional logistics.

●Served as the Senior Logistics Advisor to the Group and Battalion Commanders that was responsible for successful execution of over 1,300 support requirements requests, as well as Program of Instruction reviews/updates for troop transportation, maintenance, parachute support, SSA (supply warehouse) activities, weapons support, communications & electronics, and publication support.

●Provided direct oversight, supervision, and productivity of six DoD Civilians, and seven Military employees.

BRIGADE S4 (GROUP LOGISTICS OFFICER) 2017-2018 over 50 hrs/ week

●Responsible for logistical/readiness support for 4,700 employees spanning 13 separate organizations within USAJFKSWCS.

●Responsible for the management and oversight of 16 property books valued over $450 million.

●Developed all Service & Support annexes, logistical running estimates, as well as daily briefing/reporting requirements.

ARSOF OPERATIONAL CONTRACTING SUPPORT INTEGRATION CELL (OCSIC) (Directorate Chief) 2016-2017 over 70 hrs/ week (Deployed)

●Responsible for the coordination, development, approval, and management of all new, proposed, and existing contracts in the Special Operations Joint Task Force – Operation Inherent Resolve Headquarters’ area of responsibility (CENTCOM).

●Responsible for the coordination, development, and approval of over 120 new operational requirements valued in excess of $470 million in less than a six-month span.

●Developed the first OCSIC Standard Operating Procedures guideline along with a contract management tracker for each Combined Joint Special Operations Task Force’s area of responsibility that streamlined daily/weekly briefings and reporting requirements at the one, two and three-star levels.

COMMAND PLANNING/INITIATIVES GROUP (Combined Arms Support Command) 2014-2015 over 50 hrs/ week

●Directly responsible for coordinating, developing, or assisting with a wide array of rapid and responsive analysis, assessments, studies, and briefings for the Commanding General and Command Team, subordinate Commandants, Deputy Commandants, Proponent Directors/Divisions, and Logistics Branches.

●Responsible for the integration, coordination, and development of conferences, projects, and daily/weekly read-ahead binders for the Commanding General.

INSTRUCTOR / WRITER 2012-2014 - over 50 hrs/ week

●Responsible for planning, developing, scheduling, and training approximately 400 students to include international students to be Multi-Functional Logisticians.

AIRBORNE OBSERVER/CONTROLLER, TRAINER – National Training Center (Tarantula Team, Operations Group, Fort Irwin, CA) 2010-2012 over 60 hrs/ week

●Responsible for assessing the training, readiness, discipline, morale, safety, and deploy-ability of 18 separate Forward Support Companies’ consisting of approximately 150 employees to the National Training Center over the course of two years.

●Responsible for daily After-Action Reviews storyboards and executive summaries on each unit’s progress and/or failures with proposed action plan to address deficiencies.

●Successfully facilitated four Logistics focused Leader Professional Development sessions and 14 Airborne Operations (fixed and rotary wing) as the Primary or Assistant Jumpmaster.

COMPANY COMMANDER (B Company, 307th Brigade Support Battalion, 1-504 Parachute Infantry Regiment, 82nd Airborne Division) 2008 – 2010 over 50-70 hrs/ week (Deployed)

●Responsible for the safety, discipline, morale, readiness, training, and deployment of a Brigade Maintenance Company consisting of 97 employees and their families.

●Responsible for managing the prioritization of maintenance, recovery, fabrication, and convoy security operations through two garrison training cycles in preparation for two deployments in support of Operation Iraqi Freedom.

●Achieved the Department of the Army Maintenance Excellence Award for Fiscal Year 2009

PLATOON LEADER / SHOP OFFICER / EXECUTIVE OFFICER 2006-2008 over 50-70 hrs/ week (Deployed)

●Deployed Bravo Company, 307th Brigade Support Battalion to IRAQ as the Unit Movement Officer (UMO) in 2007 and performed Shop Officer duties at COB Adder (An Nasiriyah, Iraq) as part of The Surge.

●Responsible for operations management and productivity of 97 employees as a Platoon Leader and Shop Officer of the 1-504th Airborne Infantry Brigade’s Maintenance Company.

●Managed accountability of equipment and budget of over $17 million as the Company’s Executive Officer.

ADDITIONAL EXPERIENCE

AUTOMATED SUPPLY TECHNICIAN (US ARMY) 2003-2005 (Enlisted Soldier) (Deployed)

REGIONAL MANAGER – SALES AND OPERATIONS (ARAMARK UNIFORM SERVICES) 2001-2003

SALES (ARAMARK UNIFORM SERVICES) 1999-2001

SALES (XEROX COPIER SOLUTIONS) 1998-1999EDUCATION

ARMY COMMAND and GENERAL STAFF COLLEGE (CGSC) (GPA=3.8) Ft. Leavenworth, KS 2015-16

BACHELOR OF ARTS, Catawba College – Business Administration, Marketing (GPA=3.2) Salisbury, NC 1998

TECHNICAL PROFICIENCIES / CERTIFICATIONS

Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Teams

Special Operations Support Identifier (2018)

Army Operational Contract Support Course (2016)

Joint Operational Contract Support Planning Execution Course (2016)

Non-Standard Logistics Course (2016)

Logistics Support Operations Course (2015)

Joint Logistics (JLOG) (2014)

Army Basic Instructor/Trainer Course (2012)

Army Combat Observer/Controller, Trainer Academy (2010)

Department of the Army Civilian Appraisal & Timekeeping Certifications for Supervisors

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