Marlon N Grigsby

401-***-**** ~ ad22ag@r.postjobfree.com

Marlon N Grigsby

401-***-****~ad22ag@r.postjobfree.com

Objective

Hardworking and experienced call center professional with knowledge in relation to customer care advisory and claims resolution. Applying in regards to the Remote Customer Support Agent position with Lux Travel Inc, that is listed on linkedIn’s website. Work Experience

Citizen Bank Johnston, RI 02919

Customer Service Advisor

Contractor: 01/2022- 11/2022 Hired Full time: 11/2022 to present

● Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

● De-escalate situations involving dissatisfied customers, offering assistance and support.

● Call customers to inform them about the company’s new products, services and policies.

● Review customer or client accounts, providing updates and information about billing, processing payments and other account items.

● Help customers resolve online account issues.

● Providing customers with claim resolutions.

● Processing payments and reviewing customer’s billing issues and concerns.

● Help with training new associates.

Fedex Express Warwick, RI 02886

Courier driver

08/2020 to 12/2021

● Delivering and picking up packages to and from customers in a timely manner.

● Operating my route efficiently and ensuring that the scheduled pick-ups and deliveries for the day are completed as intended.

● Maintaining a good relationship with customers on my assigned route. Air Force National Guard Quonset, RI 02852

Airman First Class

2019 to 03/2020

● Successfully completed Boot camp training.

● Medically discharged.

Seven Hills RI Inc. Woonsocket, RI 02895

Direct care staff

12/2017 to 04/2020

Marlon N Grigsby

401-***-**** ~ ad22ag@r.postjobfree.com

● Help mentally and physically disabled clients with their day to day activities.

● Drive clients to and from their various appointments.

● Keeping a log of client developmental and health evaluation processes. Envoy Airlines Dallas, Texas 75261

Fleet Service Clerk

01/2017 to 09/2017

● Marshall Aircrafts in and out of assigned gates.

● Service Aircrafts

● Offload and upload luggage to and from Aircrafts.

● Run luggage to and from different gates to meet connecting flights timeline.

● Sort out luggage from the luggage carousel.

Education

Rhode Island College (RIC) Providence, RI 02908

Bachelor of Art May 2025

Computer Information System (CIS)

Sept 2022- to present

Community College of Rhode Island (CCRI) Providence, RI 02905 Computer Information System (CIS)

Associates September 2018 - September 2022

Jimmy Jolocon High School, Monrovia, Liberia

High School Diploma June 2011

Highlights of work relatable skills

● Strong organizational skills

● Proficient in Microsoft Word, Outlook, PowerPoint, Microsoft Excel

● Excellent time management

● Active Listener, adaptability, decision making, customer service oriented, problem-solving.

● Multi-tasking

● Strong computer skills

● Excellent communication skills

● Highly organized and detail oriented

● Multi channel customer support experience

● Experience in the use of customer support software applications. References

References are available upon request.

Contact this candidate