Pankaj Maheshwari

*** ****** ****, ***********, ** L5W 1V9 437–566-0393 I ad22a6@r.postjobfree.com Availability

Sunday Monday Tuesday Wednesday Thursday Friday Saturday Open After 3 pm Till 12pm After 1 pm Night Open Open Skills

• MS Excel • Customer Service • Feedback Analysis

• Leadership • Performance Reports • Communication

• Data Analysis • Detail-oriented

• Customer

Relationship

• PowerPoint • Organized skill • Process improvement

Experience

Sr. Executive Quality & Service – Rao Consultants March 2019 – November 2023 Job duties:

Coordinate with customers for taking the feedback on Customer’s service experience. Conduct regular process audits, identify the inefficiencies in the delivery of customer services.

Prepare and present team performance report to the Reporting Manager. Training the new employees for enhancing the quality of customer services.

Responsible for handling data entry and invoicing of hotel reservations and prudently detect the opportunities for program and process improvements.

Identify customer’s complaints and take prompt actions regarding the same. Store supervisor – Croma Feb 2018 – Feb 2019

Job duties:

Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.

Adhere to all Damage/Loss Prevention policies as per guidelines and policies.

Doing access control, monitoring camera and parking enforcement.

Attends and participates in sales strategy meetings.

Conducts research into competitive companies and the surrounding market for sales. Sales Associate – Smart Bazar Jun 2017 – Feb 2018

Job duties:

Providing exceptional customer services and creating meaningful relationships with customers.

Resolving customer issues effectively at store level in a timely and positive manner.

Team player and contribute to the store’s success.

Perform POS (point of sales transactions) and Cash out customer.

Using Dmart’s in-house software for Online sales, order processing and online sales returns. Education

P.G. in Business Analysis and Process Management In progress Sheridan College, Mississauga, Ontario

Master of Science in – Quality & Productivity Management April 2017 Sardar Patel University, Gujarat, India

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