Customer Service Crew Member
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
MICAELA ZAMORA
***************@*****.*** 209-***-**** Los Banos, CA 93635 Hardworking individual bringing strong understanding of food safety and equipment oversight into daily work. Special skill leveraging terrific team management and organizational skills. Care Attendant providing services to customers, and ensuring customer needs are met. Maintained well-supplied stock room. Excellent communication and interpersonal skills. Compassionate, with focus on delivering excellent customer service. Highly organized and capable of performing many different tasks.
• Food preparations
• Food quality standards
• Safe food handling
• Food and beverage pairings
• Slicing meats and cheeses
• Performance improvement
• Product restocking
• Cleaning procedures
• Pricing structures
• Restocking
• Marketing and advertising
• Production team motivation
• Raw materials, packaging and production
Jan 2019 - Nov 2019
Deli/fresh Production
Walmart - 1575 W Pacheco Blvd
Los Banos, CA
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected
customer loads
•
Cleaned surfaces and equipment, removed trash and
verified kitchen tools were in working order
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Opened new inventory and rotated stock by dates to maintain freshness
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Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and
customers
•
Jul 2017 - May 2019
Grill Team Crew Member
McDonald's Crew Member - 1500
W Pacheco Blvd ·209-***-****,
CA
Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
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Prepared food items by chopping, dicing, and cooking ingredients
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Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
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• Maintained work areas in clean and organized fashion Welcomed each new arrival pleasantly and confirmed reservations and identification
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EDUCATION
ACCOMPLISHMENTS
Nov 2011 - Sep 2012
Cashier Sales Associate Stock
Dollar Tree - Campbell, CA
Helped customers complete purchases by moving
heavy items, collecting payments and bagging
purchases
•
• Greeted customers and directed to requested products Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
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Collaborated with sales team members to stay current on inventory levels, complete accurate orders and
resolve item issues
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Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
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Readied items for sales floor stocking by affixing tags and preparing pallets
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May 2007 - Sep 2011
Cashier Sales Associate Stock
KFC - Santa Clara, CA
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
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Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
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Maintained clean, trash-free workspaces to maximize productivity and safety
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Maintained composure and work quality while under
stress
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N/A
Del Mar High School San Jose, CA
Some College (No Degree): N/A
San Jose City College San Jose, CA
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy
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Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest
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• Used Microsoft Excel to develop inventory tracking spreadsheets
• Supervised team of 12 staff members
• Served over 150 customers daily and up-sold specialty cuts to increase department profits
• Recognized for outstanding customer service
Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales
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