MARGARITA GAUD

**** *. ***** *** *******, IL ****9 773-***-**** ad221u@r.postjobfree.com

OBJECTIVE

To obtain a position where I may apply my 21 years of experience to meet and exceed goals while working to identify methods to improve performance and increase productivity.

EXPERIENCE

Accountant Care Team Senior Representative

SurePayroll – Glenview, IL Dec 2019 - Present

• Manage high volume incoming calls, emails, assignments and projects to fulfill client requests

• Handle de-escalations and resolve client complaints

• Identify and report operational issues impacting processing or reporting

• Audit accounts and prepare amendment requests to correct tax reporting errors

• Manage 95+ reseller accounts and reseller partner relationships for high revenue clients

• Assist with payroll processing and inquiries including review of earnings, taxes, deductions

Customer Service Representative

SurePayroll – Glenview, IL Aug 2018 – Nov 2019

• Manage high volume incoming calls and emails to fulfill requests in English and Spanish

• Handle de-escalations and resolve client complaints

• Prepare case in Salesforce to record incoming inquiries and action taken to resolve requests

• Complete follow up with client to confirm resolution and to review payroll/tax data for accuracy

Manager

Maria’s State Client Services – Chicago, IL Aug 2008 – July 2018

• Complete Illinois Vehicle Registration applications using ILSOS and ELS

• Process bill payments via BPS and WUPOS systems

• Prepare weekly work schedules and process company payroll

• Balance cash drawer at end of shift and balance daily sheet to reconcile daily credit/debits

EDUCATION

University of Arizona Global Campus Apr 2020 - Oct 2023

Bachelor of Arts - Accounting - 3.5 GPA

REFERENCES

Available upon request

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