LORENA ELYSE VILLANUEVA

PROFESSIONAL SUMMARY Competent Customer

Service Associate driven to exceed sales goals and build long-term relationships with customers.

Facilitate positive experiences through

high-quality customer care and prompt resolution

of complaints and issues.

WORK HISTORY Customer Service Cashier (Part Time), 08/2020 to 03/2022 Andretti Indoor Karting And Games - Katy, Texas

Promoted to Supervisor (Full Time)

03/2022-03/2023

● Supervised and developed 8 cashiers with cash handling, resolving customer issues efficiently while providing excellent customer service.

● Assisted on the sales floor as needed to ensure smooth operations and good customer service at all times.

● Handled high volume of money and balanced cash

drawers/safe box nightly.

● Manage staff schedules for all shifts and events.

● Resolved customer needs and maintained the general morale of staff and customers through problem solving and positive attitude.

● Provided outstanding customer service through timely checkout, exhibiting a positive attitude with customers, peers and management.

● Assisted management with the supervision of associates on the front end by assigning tasks, teaching company policies and procedures

● Planned, organized, developed, implemented, reported and communicated overall daily operations.

Receptionist (Part Time ), 05/2020 to 11/2020

MedComplete - Katy, Texas

● Greeting guests at the front desk and engaging in pleasant conversations while managing the check-in process.

● Answered and managed incoming and outgoing calls while recording accurate messages to relay to office staff.

● Collect deposits, fees and payments, processed all financial data and gave receipts and change to customers.

● Managed office supplies, vendors, organization and upkeep.

● Oversaw office stock and kept accurate records of inventory in a neat and organized fashion.

Counselor, 08/2018 to 05/2020

YMCA - Katy, Texas

● Collaborated with other YMCA counselors to design fun and enriching learning activities for students.

● Assisted students with homework, and was a listening ear for those who may have needed help with issues at

school/home

CONTACT

Phone : 832-***-****

Email : ad221g@r.postjobfree.com

SKILLS

● Sales

● Customer Service

● Store Merchandising

● Business Strategy

● Scheduling

● Active Listening

● Communication

● Organization

● Problem Solving

● Customer Complaint Resolution

● Time Management

● Inventory Control

● Leadership

● Mentoring

EDUCATION

High School Diploma, 06/2020

Paetow High School - Katy, Texas

Esthetician License

Houston Training School - Houston Texas

8/2020 to 09/2021

Laser Hair Removal License

Avante Laser Training Institute - The Woodlands, Texas 09/2022 to 10/2022

Lonestar Star College- Cypress Texas

01/2023 to Current

CERTIFICATIONS

Mignon’s Spa Consulting, Training and Equipment

Brazilian Wax Strip, Film and Hard Wax Certified, 06/2021 Fans Of Beauty

Lash Extension Specialist

Certified, 9/2022

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