Christina Minggia

Denver, Co Remote 720-***-**** ad220l@r.postjobfree.com LinkedIn

SUMMARY

Enthusiastic aspiring Information Technology professional with extensive security, and technical skills. Eager to apply program management experience toward supporting a reputable company’s goal within the tech industry and seeking an opportunity to grow. Recently completed the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications.

SKILLS

Troubleshooting

Active Directory

Ticketing System

Call Center Triage

iCloud, Virtual Migrations

TCP/IP, LAN, WAN, VLAN, VPN, VOIP

Operating Systems

Identify Security Threats

Customer Service

Remote Desktop Utility

Conflict Management

Microsoft Office 365

Data Backup

Network Design

Hardware Maintenance

EDUCATION & TECHNICAL TRAINING

ACI Learning Virtual Campus Computer User Support Specialist (CUSS) Program Completion Date: October 2023

ITIL 4 Foundation Course, CompTIA A+ Course, CompTIA Network+ Course, and CompTIA Security+ Course

CrossPurpose Phlebotomy Training Specialists Denver, CO

Phlebotomy Technician #CO-589*-*****-****

CERTIFICATIONS

PeopleCert ITIL 4 Foundation In Progress

CompTIA A+ In Progress

CompTIA Security+ In Progress CompTIA Network+ In Progress

PROFESSIONAL EXPERIENCE

Advantage Security Inc. Denver, CO

Security Guard Patrol Officer March 2023 – Present

●Patrol properties and enforce rules and regulations of employers, while following risk management protocols

●Monitor alarms, document temperatures, and video-surveillance systems

●Respond to emergencies and control building access by employees and visitors

●Conduct security checks over a specified area and document reports in Excel based on what is observed while on duty

The Don't Look Back Center( Second Chance Center rehab center) Denver, CO Case Manager September 2019 – January 2022

●Worked with community members and other stakeholders to identify necessary programs and services

●Oversaw administrative aspects of programs to meet the objectives of the stakeholders

●Analyzed data to determine the effectiveness of programs

●Suggested and implemented improvements to programs and services

●Planned and managed outreach activities for increased awareness of programs

●Wrote proposals for social services funding and logged into data system case manager notes including patient’s bios and history of substance abuse

●Completed case manager training and diversity training

Acelero Learning Center (Ersea Asst) Las Vegas, NV Case Manager Assistant December 2014 – September 2019

●Assisted the completion and collection of Family Success Roadmaps and health-related information and completed file audits

●Collected Home Learning Logs, recruitment assistance, and completed applications

●Encouraged and educated families of children in the Head Start program about their child’s long-term mental and physical health

●Completed data entry with Shine computer software

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