Taylor Borseth

Jamestown, ND *****

ad220e@r.postjobfree.com

+1-701-***-****

Work Experience

Medicare Customer Service Rep I

Noridian Healthcare solutions - Remote

January 2022 to Present

Insurance claims, medical coding, webinars, 6-8 weeks of training, live calls with medical providers.

• Performed data entry for customer information

• Managed client records

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from Medical Providers

• Resolved customer information and complaints

• Responded to claim inquiries

• Created inquiry applications

Cashier

Wal-Mart - Jamestown, ND

August 2018 to December 2021

Money services customer service, cashiering, handling large amounts of cash, sending and receiving

money via money gram or other services for customers, fast-paced environment, greet customers,

perform excellent customer service, returns of purchased merchandise, reloading of debit cards and gift

cards, money orders.

• Assisted with customer inquiries

• Handled returns and exchanges

• Handled cash and credit transactions

• Counted cash drawers

• Stocked merchandise

Bank Teller

U.S. Bank - Jamestown, ND

January 2013 to May 2014

Sales Representative

Verizon Wireless - Jamestown, ND

• Performed onsite, in-store retail sales

• Partnered with company managers to plan sales strategy

• Contacted potential clients

• Verified customer personal information

• Answered customer questions and addressed problems

• Provided sales demonstrations to customers

• Handled and followed up on escalations

• Built close relationships with customers

• Resolved register transaction issues

• Stocked shelves

Education

High School in General Studies

Jamestown High School - Jamestown, ND

May 2008 to July 2008

Skills

• Cashiering

• Retail Link

• Customer service

• Banking

• Medical office experience

• CPT coding

• Medical terminology

• DRG

• Customer support

• Medical coding

• Medical records

• ICD-10

• Insurance verification

• Medical billing

• ICD coding

• Retail sales

• ICD-9

• Medical collection

• Claims

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• Typing

• Computer skills

• Telecommunication

• Windows Remote Desktop

• DME

• Copy editing

• Children

• Live chat

• Workday

• Medicare

• Medical law

• HIPAA

• PHP

• Phone etiquette

• Multi-line phone systems

• Screen printing

• Technology sales

• Learning technology

• JavaScript

• Adobe Acrobat

• Operating Systems

Certifications and Licenses

Food Handler Certification

Assessments

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate