Technical Support Help Desk

Kassandra Levario

Fort Collins, CO *****

979-***-****

***********@*****.***

Professional Summary

Friendly Help Desk Technician with Number years quickly and effectively

resolving customers' technical issues. Dedicated to exceeding client

expectations by verifying satisfactory resolutions for every submitted ticket.

Skilled at maintainina positive communications even in stressful situations.

Skills

Technical Support Background

Kayako Support Ticketing System

Mozilla Firefox

System Maintenance and Repair

Software and Hardware Issues

Microsoft Windows and Office

First Level Support

Technical Support and Assistance

Troubleshooting Network Issues

Employee Computer Support

Tracking and Documentation

Troubleshooting

Work History

March 2013 - September 2022

Front Range Internet - 3350 E. Brook Dr. Fort Collins

NOC Monitor/Tech Support.

Handled incoming mail, bills and invoices and completed appropriate actions.

Supervised Number household staff, contractors and vendors.

Troubleshot and diagnosed problems to accurately resolve wide range of technical

issues.

Explained technical information in clear terms to non-technical individuals to

promote better understanding.

Configured hardware, devices and software to set up work stations for employees.

Responded to support requests from end users and patiently walked individuals

through basic troubleshooting tasks.

Responded to telephone, email and in-person inquiries regarding Item operation,

use and repair.

Updated documentation and produced reports.

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