SHERON SIFELANI

E-mail ad21tp@r.postjobfree.com Phone +263 078******* Address Avondale, Harare, Zimbabwe

OBJECTIVE

IT Technical support - fresher with less than 2 years' experience is seeking a full-time position in a reputable organization, in which the personal abilities I possess can assist with implementing of innovative ideas, creativity and skills for this developed firm. To add creativity and resourceful working the corporation success, as well as the success for myself as a valuable representative. SKILLS

•Excellent customer service and demonstrated ability to consistently achieve target in a challenging environment quick leaner and team player

•Strong customer service and interpersonal skills, positive attitude and self -motivation

•Comprehensive knowledge involving Microsoft office, photoshop, Vista, Windows 7, Windows 8, Windows XP, C++ WORK EXPERIENCE

IT Support Associate FEBRUARY 2016 - OCTOBER 2017

HOME GATE DEPARTMENT STORES

•Experience with support of full range of HP products in customer base

•Broad knowledge of corporate policies, products, markets and processes, understanding of business management principles and practices

•Thorough knowledge of administrative or technical

•Demonstrate excellent communication and presentation skills, with both verbal and written presentation IT Support Associate OCTOBER 2014 - JANUARY 2016

HELEN CAKES

•Assited external users of clients of technical products or services, identified, investigated, researched and provided and resolution to user question and problems

•Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated clients' products

•Followed appropriate escalation path to resolve technical issues, including making follow up outbound calls to customer or other parties as needed

Solved problems that are generally unstructured and require extensive use of conceptual thinking skills

•Ensured service delivered to our customers meet contractual key performance indicator

•Greeted customer in a courteous, friendly and professional manner using agreed -upon procedures

•Listened attentively to customers' needs and concerns, demonstrated empathy while maximizing the opportunity to build rapport with the customer

EDUCATION

• EAGLES VALE HIGH SCHOOL •MACIMINE SCHOOL OF TECHNOLOGY •LIAONING UNIVERSITY OF TECHNOLOGY Cambridge “O” LEVEL DIPLOMA IN GRAPHIC DESIGN MAJOR CIVIL ENGINEERING