MARCIA MAKI

805-***-****

**** ***** ***. ******, ** 91335

ad21ru@r.postjobfree.com

Results-driven professional with a proven track record of advising sales executives, leading to double-digit growth. Skilled in developing and delivering engaging training programs, and an expert in assessing and enhancing program effectiveness for continuous improvement. A dynamic member of multiple teams that continuously research ways to optimize revenue in multiple business areas including financial forecasting, strategic planning, and driving business expansion. Accomplished professional with proficiency in efficient scheduling, client account management, and process automation. Currently pursuing a Master's in Industrial-Organizational Psychology at Harvard Extension School.

EXPERIENCE

SENIOR LEARNING AND DEVELOPMENT SPECIALIST

STATE FARM INSURANCE MAY 2020 – CURRENT

Advised sales market area executives, fostering double-digit growth and revenue enhancement.

Developed and delivered engaging training programs, including pioneering AI training for internal consultants.

Conducted regular assessments to measure and optimize training program effectiveness for continuous improvement.

Collaborated with sales leaders to develop leadership skills, promoting mentorship and continuous learning.

SENIOR SCHEDULING COORDINATOR

AIR 7, LLC OCTOBER 2018 – MAY 2020

Managed efficient scheduling and coordination of corporate aircraft, optimizing resource utilization.

Utilized advanced scheduling software and tools to organize flight itineraries and improve overall efficiency.

Acted as a liaison between flight crews, ground operations, and relevant departments.

Increased efficiency by 15% through process automation and continuous review of scheduling processes.

FLIGHT COORDINATOR

PACIFIC COAST JET AUGUST 2016 – OCTOBER 2018

Optimized revenue flight hours and schedule utility, ensuring compliance with company and FAA regulations.

Provided exemplary customer service, addressing inquiries and exceeding client expectations.

Contributed to the development of customer service and account management policies.

BUSINESS MANAGER

SONOMA JET CENTER MAY 2013 – JULY 2016

Managed budgets and financial forecasting, identifying cost-saving opportunities and ensuring financial goals were met.

Led high-value customer accounts exceeding $1,000,000, demonstrating financial acumen.

Collaborated with department heads to develop and implement strategic plans for overall business success.

Led business expansion planning, aligning with growth strategies and driving first-year profits.

Mentored a team of professionals, fostering a positive and collaborative work environment.

EDUCATION

Master of Arts in Industrial-Organizational Psychology Harvard Extension School

Expected Graduation of May 2025

Bachelor of Arts in Social Welfare University of California, Berkeley

May 2013

ACCOMPLISHMENTS

State Farm Wellness Ambassador 2020 – Current

Executive Admin of Employee Resource – Young Business Professionals 2022 - 2023

Posse Foundation scholarship recipient 2009 – 2013

HU Lee Scholarship recipient 2009 – 2013

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