Neha Kumari Gupta

Business Analyst

Phone: 206-***-****

Email: ad21rh@r.postjobfree.com

Professional Summary:

Over 6+ years of professional experience as a Business Analyst with excellent understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.

Extensive Hands-on experience in Retail Banking, Retail/Commercial Banking, Financial Services, Payments including Wires, SWIFT, Fed wire and Cash Management.

Experience working with cross-border and cross-currency (i.e., foreign exchange) transaction as well as domestic payment system of US like ACH (NACHA), Wire transfer (FED/CHIPS), Europe(SEPA, SEPA INSTA, Target2, SIC/ESIC,) and ASIA PACIFIC(CHATS & GIRO) Market.

Experience gathering business requirements for integration points including downstream/upstream interface requirements.

Extensive Experience in Requirement Gathering, Analysis, Elicitation, Business Requirements Mapping, Requirement Management, Designing Customized Solutions and Business Mapping with strong ability to analyze business practices and define optimal procedures. Expert in clarifying client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders

Experience in Payment domains and Hands-on experience with JIRA.

Excellent know-how of reporting and business matrices, including hands on experience with Tableau, PowerBI and advanced Excel functions.

Gathering technical requirements, understanding application functionality and integrations to build technical requirements for the development team.

Took responsibility for the overall application development lifecycle (SDLC), including ensuring that project deliverables meet or exceed policies, procedures, and standards.

Assisted the Project Manager in developing the Work Breakdown Structure to organize the total work scope of the project.

Documented High Level Requirements, Non-Functional Requirements and Detailed Requirements for Platform Services teams along with Banking Projects as Release management and change management analyst.

Collaborated with development team in designing the application/functionality, database, reports, and processes to help in accomplishing stated business needs in the most efficient way possible.

Maintained, Refined and Prioritized the product backlog based on business value, customer needs, and other relevant factors.

Suggested improvements or enhancements to processes and systems to increase customer satisfaction or improve productivity.

Presented functional specifications to internal stakeholders for review/acceptance and compliance with requirements.

Facilitated and led meetings with various internal and external stakeholders.

Participated in impact analysis of changes to systems identifying the risks, benefits and costs associated with the change.

Evaluated and assessed the risk in collaboration with Business Owners and Subject Matter Experts (SMEs).

Analyzed the effectiveness of risk management strategies and identifying areas for improvement in ongoing projects.

Ensured accuracy, completeness, clarity, and simplification of functional specifications and obtain and ensure end user acceptance and understanding of functional specifications.

Created and managed process workflows, diagrams, Reports, Logs and other project deliverables

Experienced working with complete Software Development Life Cycle (SDLC) such as Agile (Scrum & Sprints) and Waterfall Methodologies.

Maintained business continuity during ongoing IT landscape changes or developments Solid Understanding of Anti Money Laundering (AML), KYC and CNA Compliance.

Experienced in working with Cross Functional Teams and interacting with all levels of management for requirements.

Education

Bachelor of Technology in Computer Science and Engineering from Rajasthan Technical University, India (Jul 2012- Jun 2016)

CERTIFICATIONS:

Certified Scrum Product Owner (CSPO) Issued by Scrum Alliance

Technical Skills:

Languages:

C, C++, XML, Java, Advance SQL, Visual Basic, HTML

Database:

ORACLE, SQL Server

Application Servers

IBM Web Sphere, BEA Web Logic

Business Visualization tools:

Power BI and Tableau

Operating Systems:

Windows, Unix, Linux, Mac

Defect Tracking Tools

JIRA,ALM, DevPlus

Domains Expertise:

Retail Banking, Global Transaction Banking, Compliance

Testing Tools

Selenium, Cucumber, Postman, API

PM tools:

JIRA, Confluence,, Azure Devops

Office Applications and other tools

MS Office, MS Visio, Putty, WinSCP3, Eclipse

Tata Consultancy Services Project: MUFG Bank, Ltd - Hong Kong Implementation, Singapore

Feb 2022- July 2023

Business Analyst

Project Description: Mitsubishi UFJ Financial Group (MUFG) is one of the largest and most diversified financial institutions in the world. This project is related to Implement Hong Kong (new entity) cash management, reporting services, liquidity Management and Nostro Reconciliations.

Responsibilities:

Working as a Business Analyst for closing gap between client requirements and current product capabilities.

Defined and Prioritized the Product Backlog based upon Minimum Viable Product(MVP),

Customer need and feedback.

Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart.

Working effectively with Project Manager in handling the whole project.

Assisting PMO Leadership Team with the coordination and administration of the Project Management Office including but not limited to the following activities: managing and adjusting project timeline, IT development work efforts for standardization of project implementations, administration duties, monitoring deadlines, activity and issue tracking.

Working closely with Client to identify Functional requirements and proposed relevant solutions for Payments - Wire, CHATS, GIRO, SWIFT, ISO2022 Messages, Core Banking and Reports.

Analyzing critical business factors using Tableau, Advance Excel and SQL, created various dashboards for managements, identifying key drivers behind results, presented tailored reports and dashboards to stakeholders, enabling data-driven decision making and leading to a 20% increase in customer acquisition.

Providing solutions for implementing Domestic and Cross Border Transactions in Asia Pacific region and enhanced TCS BaNCS Global Banking Product.

Investigated and resolved 200+ customer inquiries and issues, ensuring seamless business operations and maintaining customer satisfaction within tight deadlines.

Helped identify product gaps and opportunities to improve product position in market.

Working closely with Dev Team during Sprint Planning, Scope management, Product Backlog Refinement and Sprint Review.

Assisting UAT users in testing and helped them to know the TCS Bancs Product features in detail.

Created UAT plans with several test cases and Acceptance Criteria’s for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.

Conducting user training sessions and contributing to the development of training materials.

Tata Consultancy Services Project: Société Générale Bank - MT to MX Migration, Gurgaon, IN

Nov 2020- Jan 2022

Business Analyst

Project Description: This project was related to migration of existing SWIFT and Target2 MT (Message Type) format messages to ISO20022 MX (Message Exchange). It is a standardization initiative driven by the financial industry to improve the quality and efficiency of financial messaging. ISO 20022 is a globally recognized standard for financial messaging, and the shift from MT to MX messages provide improved data quality, straight-Through Processing (STP) and Regulatory Compliance.

Responsibilities:

Gathered business requirements through interviews, discussion, guidelines provided by the Cross-border Payments and Reporting Plus (CBPR+) and Payment Market Practice Group (PMPG)

Formatted the front-end screen to ensure its compatibility with new SWIFT and Target2 MX format.

Used existing SWIFTNet FIN and Target MT messaging system and successfully migrated to XML equivalent ISO20022 format.

Worked on latest technologies for the Payments & Settlement function of the bank like -SWIFT GPI, Virtual Account Number, Faster Payment Services, and SEPA Inbound/Outbound.

Collected data, conducted research to identify new gaps and business requirements, and distributed pertinent information to different departments.

Utilized a range of tools including Excel, Visio, Word, SQL, and JIRA for data management, while leveraging Tableau to produce dashboards and reports tailored for management and various stakeholders.

Planned Functional Training sessions to showcase available product functionality to finance and business operation teams.

Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.

Assisted QA lead in developing quality procedures, and ensuring that appropriate documentation is in place.

Conducted User Acceptance Testing (UAT).

Worked with the Quality Assurance team to create Test Plan and Test Cases and conduct unit, integration, and system testing.

Participated in developing of Training Materials for the new technology and User Training.

Tata Consultancy Services Project: Société Générale Bank - Warsaw Implementation, Gurgaon, IN

Apr 2019- Oct 2020

Business Analyst

Project Description: This project is related to Implement Warsaw (new entity) cash management, reporting services and liquidity Management. I was responsible for implementing Local Settlement system of Poland (Elixir and Sorbnet2) for Credit Transfer, Routing criteria based on Transaction data, Account Management System, Product integration with Client's various Upstream/Downstream system and implementing regulatory requirement for domestic and cross border payments.

Responsibilities:

Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD).

Documented Requirements for Credit Transfer, Direct Debit, and System Integrator for various message channels incoming/Outgoing SWIFT, Wire, Elixir, Sorbnet2, ISO2022, Reconciliation, Transaction capture/Execution and reporting requirements for the user interface and Backend processes.

Implemented full project lifecycle phases including Requirements Gatherings, Design and Analysis, Construction, Integration, Quality Assurance, and Installation.

Documented Business Process Requirements with Use Cases and facilitated JAD sessions to define AS IS and TO BE IT processes for the Warsaw implementation.

Analyzed the system from both Technical and Business perspectives and prepared Business Requirement Document (BRD).

Offered excellent Cash Management Services including Account Reconcilement Services, Automated Clearing House, Balance Reporting Services, Cash Concentration Services and Sweep Accounts to large business customers.

Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.

Worked with other BAs to make an Object Oriented Model of the application and create Use Cases.

Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.

Utilized corporation developed Agile SDLC methodology. Used Scrum, Kanban and Microsoft Office software to perform required job functions.

Developed strategies with Quality Assurance group to implement Test Cases in JIRA for System testing and User Acceptance Testing.

Evaluated data to identify root causes of problems and recommended corrective actions.

Managed a diverse cross-functional team of over 15 members, ensuring seamless collaboration and efficient project execution.

Assisted in user acceptance testing by developing test plans, test cases, and supporting end-users.

Participated in quality assurance and testing activities to ensure that the final product meets the desired quality standards.

Tata Consultancy Services Project: Société Générale Bank - Eurasia Cash Management, Gurgaon, IN

Mar 2017 – Mar 2019

Business Analyst

Project Description: Société Générale Bank is a French-based multinational financial services company. It offers a wide range of banking and financial services to its clients including but not limited to Retail Banking and Consumer Services, Corporate and Investment Banking, Global Transaction Banking, Securities Services, Asset Management: Private Banking and Wealth Management: This project was to enhance ongoing Cash Management services for Europe and Asia entities and implement the regulatory changes and improve the STP rate of cross border and domestic payments.

Responsibilities:

Worked as Business Analyst and assisted Senior BA to researched, analyzed, gathered data, defined and developed requirement specifications for Cash Management Product, Compliance and Regulation Projects.

Conducted Gap Analysis to define the impact of the new requirements on the existing GUI and further prepared Business Impact Analysis Reports.

Extensively used tools such as UML, MS Visio, MS Office, Putty, WinSCP3, SQL, Eclipse

Worked on project life cycle and SDLC methodologies including Waterfall and Agile.

Facilitated with Data Governance effort and assert best practices of GDPR, AML and KYC

Responsible for Interacting with the Developers to explain the proposed changes and ensure understanding of the system requirements to handle these changes.

Interaction with clients to understand a broad range of reporting requirements and validating it with the regulatory requirements for payments.

Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.

Worked with SMEs of different groups to gain detailed knowledge of cash Management Services, Retail Banking, Payments and API Integration to understand the cross impacts of the system.

Acquired extensive knowledge of financial product, services & terms during day-to-day tasks, such as - Correspondent Banking, Electronic Funds Transfer (EFT), and Money Market & FX Currency.

Worked on SEPA Credit Transfer, SWIFT, Target2, SIC/ESIC, CHAPS, BACS, Egiro, CNHCHATS, HKDCHATS, Wire, Fed wire, CHIPS and Reports including Financial and Customer Reports.

Cash management practices were implemented in the project for automated clearing house ACH (NACHA), sweep accounts, and balance reporting services.

Maintained professional and effective communication with internal staff and clients providing follow through.

Experience of Payment Module - Credit Transfer, Direct Debit, Batch Processing, Reversal, Exception Handling, Account Management services and various Payment instrument such as Client initiation Transfer(CI), Bank Order Customer Transfer(BOCT), Bank Order Bank Transfer(BOBT), Remittance, Paid In, Paid Out

Facilitated Business Requirements Demo to Client explaining TCS BaNCS Product (Core Banking and Payment System).

Used SQL queries to retrieve various payment data from production database.

Worked with Quality Assurance Team with responsibility such as resolving UAT Issues, Analyzing Production Defects, and Formulating Test Scenarios with End-to-End coverage of Business Requirements, Regression Testing, Sanity Testing, Black Box and White Box Testing, Client Support, Defect Logging into ALM and JIRA tool.

Used DevPlus and ALM for updating the status of all the Test Cases & Test Scripts that are executed during testing process.

Create and maintain requirements, test cases and defects in DevPlus

Provided superior client interaction to make sure all needs were met.

Coordinated with the test team to check the Weekly Status and Report it to the Project Manager.

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