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Class A Customer Service

Location:
Brooklyn, NY
Posted:
January 23, 2024

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Resume:

Alvin Colon Jr

**** ***** *******, *** *****

Brooklyn, NY 11214

718-***-****

ad21pv@r.postjobfree.com

Information/Skills

-High School diploma

-Valid driver’s license class A CDL

-Customer service over seven years

-Leads by example

-Efficient multitasker

-Effective communication skills

-Ability to teach and mentor

July 2023- present Amazon class A local truck driver

-Deliver amazon goods from one amazon warehouse to another

-Extensive knowledge of local and regional areas in the east coast

-Extensive knowledge in HOS (hours of service) according to DOT regulations

-Safe driving abilities with a clean MVR

-Ability to perform thorough pre trip and post trip inspections to ensure safety on the road

July 2022- July 2023 OTR class A truck driver/ supreme trucking

-Deliver reefer freight and produce cross country to warehouses and customers alike

-OTR from east coast to west coast for appointments in a safe and timely manner

-Extensive knowledge in DOT rules and regulations

-Extensive knowledge in HOS (hours of service) according to DOT regulations

-Extensive knowledge in trucking routes to and from each and every location given by dispatchers

-Safe driving abilities with a minimum of 3,000 miles per week with clean MVR

-Ability to perform thorough pre trip and post trip inspections to ensure safety on the road

November 2021-July 2022 Amazon Delivery driver/DSP

-Deliver assigned orders to customers in a safe, timely, and efficient manner

-Having/ utilizing a good geographic understood the local area

-Assisting customers/ customer service skills

-Navigating routes in a safe and timely manner

-Perform pre trip and post trip inspection for assigned vehicles

-Knowledgeable in the use of navigation devices.

August 2021 – November 2021 Deliver Driver at Campania

-Deliver assigned orders to customers in a safe, timely, and efficient manner

-Having/ utilizing a good geographic understood the local area

-Assisting customers/ customer service skills

-Accepting payments for delivered items

September 2020 – August 2021 Delivery Driver at Salty Dog

-Loading, transporting and delivering items in a timely manner

-Reviewing orders to ensure that orders are complete

-Accepting payments for delivered items

-Providing excellent customer service, answering questions, and handling complaints from clients

-Driving safe and in a timely manner

October 2019 – March 2020 Server at Carmines

-Provide excellent customer service

-Gret customers and present menus

-Make suggestions based on their preferences

-Take and serve food/drink orders

-Up-sell when appropriate

-Cooperate and communicate with all serving, kitchen staff, and management team

-Adhere to all relevant health department rules/regulations and all customer service guidelines

April 2017 – September 2019 Line Cook at Palm Restaurant

-Proficient in broiler, sauté and middle stations

-Setting up and stocking stations with all necessary supplies

-Prepping food for service

-Cooking menu items in cooperation with rest of kitchen staff

Food runner/Busboy

-Double checked meals placed in window

-Delivered food quickly to the correct tables to help the kitchen move faster and keep customers happy

-Assisted customers in various ways, including bringing them condiments, refilling drinks and removing food from tables

-Checked with the kitchen to see when meals were done, compared meals to orders and took food to tables in the dining room

-Help servers remove dirty dishes and silverware, cleaned tables and bring out new silverware

-Was responsible for running food to more than thirty tables in the dining room

October 2015 – April 2017 Line cook Outback Steakhouse

-Proficient In grill, sauté and middle stations

-Setting up and stocking station with all necessary supplies

-Prepping food for service

-Cooking menu items in cooperation with rest of kitchen staff

Busboy/host Outback Steakhouse

-Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas

-Completed all side duties as assigned

-Collaborated with waiters in providing food and beverage service to guests in a prompt and professional

-way

-Organized seating for groups with special needs

-Maintained complete knowledge of restaurant menu, including daily specials

-Clear and reset tables

Server Outback Steakhouse

-Prepare restaurant tables with special attention to sanitation and order

-Attend to customers upon entrance

-Present restaurant menus and help guests select food/beverages

-Take and serve orders

-Answer questions or make recommendations for complementary products

-Collaborate with other restaurant servers and kitchen/bar staff

-Deal with complaints or problems with a positive attitude

-Issues bills and accept payment

Sept 2013 – Dec 2015 Assistant manager McDonald’s

-Supervising crews and shift leaders and maintaining standards of quality

-Maintaining a cooperative and harmonious working relationship between management team and your

-crew

-Supporting management team and general manager in their operational decisions

-Assuming responsibility for cash for all shifts, including bank deposits

-Performing other tasks as directed by management

-Maintaining food standards

-Responsible for running a structured shift

Line cook/Maintenance McDonald’s

-Setting up and stocking stations with all necessary supplies

-Prepping food for service

-Cooking menu items per company policy

-Responsible for upkeep and cleanliness of restaurant

-Clean equipment, inside and outside windows, stock rooms and restrooms

-Take out and empty trash compactor

-Change light bulbs

-Filtering oil fryers daily

-Maintaining outside grounds

References

-Samantha Bell (Sous chef, Palm Restaurant) 347-***-****

-John Csere (BOH Manager, Outback Steakhouse) 516-***-****

-Mohammed Abdelaziz (FOH Manager, Carmines) 347-***-****



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