M . SUGANYA

Mobile No : 081********

E mail : ad21nx@r.postjobfree.com

Objective

To carve out a niche for self in an organization that nurtures professional growth rewards innovation, values integrity and acknowledges hard work.

Professional Summary :

Worked as a Search Engine Evaluator for 2 years (part time)

From Sep 16th 2016 to May 10th 2017:

Worked as a Senior Process Executive in AEGIS, (JIO SIM, Customer Support IB), Bangalore.

From March 19th 2015 to July 31st 2016 :

Worked as a Coordinator in SV Corporate Service Pvt Ltd, (HDFC Contact Point Verification), Salem.

From Sep 10th 2012 to Sep 26th 2014 date :

Worked as a Processing Executive in VCO Consultants & Service Pvt Ltd, (HDFC – Credit Processing Unit), Chennai.

Senior Process Executive,Sep’2016 to May’2017

AEGIS, BANGALORE

Team size – 50

Clients – JIO

Responsibilities:

Attending IB calls to resolve the quires for the customer regarding the JIO product and services.

Provide through support and problem resolution for customer

Maintain composure and patience in face of difficult customer situation s

Displayed courtesy and strong interpersonal skill with all customer interactions

Build and maintain successful relationship with service provider and customer

Provide on call resolution to the customer and informed customers about issue resolution progress

Educating the customer about the product

Co-Ordinat

Team size – 28

Clients – HDFC bank.

Responsibilities:

Online processing of Auto Loan, Person Loan and Two wheeler Loans, verifying and updating customer details in LOS accordingly.

Updated the report formats as per the instructions from the higher management

Coordinating and managing the issues and Targets.

Responsible for Quality and TAT.

Excel Service Implementation and maintained the daily Data in the MS excel sheets

Mailed the analysis results with personal comments to higher authority for further processing.

Key Skills

Basic Java, SQL, HTML, MS Excel

Points about My Self

Ability to work with team in an effective and cooperative way. I like to take leadership in contributing ideas and their execution for success of the projects.

Possess a good understanding power of technical orientation facts.

Academic Details :

Bachelor of Engineering (Branch-ECE)

Maha College Of Engineering (Anna University of Technology)

Percentage: 7.98 % Batch: 2007-2011

Higher Secondary Education

Jothi Matriculation Higher Secondary School

Percentage: 69.25 % Batch: 2006-2007

Secondary School Education

Jothi Matriculation Higher Secondary School

Percentage: 67.45 % Batch: 2004-2005

Date of Birth : 19th May,1990

Languages Known : Tamil & English

Marital Status : Single

Personal Competencies : Team Worker, Self Learner

Permanent Address : 5/283 A, Selliyampalayam,

Minnampalli (pt),Karipatti (via),

Salem – 636106

Declaration

I hereby declare that the above given particulars are true to the best of my knowledge and belief.

Place : (SUGANYA M)

Personal Information :

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