Eric Rodriguez, PMP

New York, NY 347-***-**** ad21ne@r.postjobfree.com https://www.linkedin.com/in/eric-rodriguez-pmp-862044100/

SENIOR PROJECT MANAGER/SCRUM MASTER

Dynamic and results-oriented Senior Project Manager (PMP) and Certified Scrum Master (CSM) with a proven track record in leading Agile teams and managing critical projects. Expertise in facilitating Scrum ceremonies, collaborating with stakeholders, and ensuring successful project delivery. Skilled in tailoring communication approaches and offering thoughtful leadership to ensure project success, with the capacity to effectively manage multiple projects concurrently.

• Agile Scrum Methodology • Communication and Stakeholder Engagement • Budgeting & Planning • Risk & Scope • Reporting and Documentation • Jira • Team Leadership and Coaching • Time Management and Prioritization • Critical Thinking • Problem Solving • Adaptability in Fast-paced Environments • Client Project Liaison • Cross-functional Team Management • Process Analysis • Customer Relationship Management • Change Management

CERTIFICATIONS

●PMI Project Management Professional (PMP)

●Certified Scrum Master (CSM)

●Google IT Project Management

PROFESSIONAL EXPERIENCE

Senior Project Manager, Scrum Master - Georgetown Management - 04/2017 - 12/2023

●Led and coached Agile development teams using Scrum methodology and practices, resulting in a 20% improvement in sprint velocity over six months.

●Facilitated Scrum ceremonies, including sprint planning, daily scrums, demos, reviews and retrospectives, ensuring a 15% increase in team velocity and adherence to defined goals.

●Collaborated with the product owner on backlog grooming, sprint planning, and retrospectives.

●Followed analytical processes to deliver value 20% earlier

●Provided detailed status and deliverables to senior leadership, achieving a 95% accuracy rate in project plans, budget reports, and other required deliverables.

●Coached the Scrum team to ensure smooth project execution.

●Worked with stakeholders to identify and remove impediments for the Agile team.

●Reported status and progress metrics to internal and client stakeholders, articulating project risks clearly.

●Managed changes affecting scope, schedule, and resources with an integrated and cohesive plan.

●Successfully managed critical projects, customer engagements, and business processes, ensuring a 98% on-time delivery rate.

●Collaborated with the testing team to ensure full testing was successfully performed across various testing phases.

●Provided thoughtful leadership, guidance, and advice to all stakeholders.

●Adapted communication techniques for various audiences at multiple internal and external levels.

●Lead teams in waterfall, agile and hybrid methodologies.

●Proactively managed project details, ensuring timely and accurate completion of action items

●Prioritized work, ensuring completion of both urgent and important tasks.

●Actively participated in client and internal meetings, delivering clear and concise instructions with proper materials and documentation.

●Conducted weekly project meetings and produced daily/weekly status reports.

Assistant General Manager - Le Pain Quotidien - 06/2013 - 04/2017

●Operational Collaboration and Leadership:

●Collaborated with senior management on operational functionalities.

●Led initiatives to improve guest service scores, showcasing leadership skills applicable to Scrum Master responsibilities.

●Stakeholder Engagement and Training:

●Collaborated with training staff to train organizational and agile processes, demonstrating communication and training skills transferable to Scrum Master roles.

●Financial Management and Reporting:

●Managed expense analysis, budgeting, and financial KPIs, showcasing financial management skills relevant to reporting to senior leadership.

●Customer Relationship Management:

●Developed staff to understand customers, providing solutions and improving customer relationships, aligning with the customer-focused mindset in Agile methodologies.

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