ANGEL ARTURO PUERTO

Phone: 917-***-****

Email: ad21ml@r.postjobfree.com

Project Manager/Coordinator, Business Analyst, and Operations Manager with 20+ years of experience supporting business solutions and analyzing business operations within the telecommunications industry and other industries. Skilled in prioritization and analytical abilities, seeking to contribute and used my skill sets achieve the company's goals Professional Experience

PARSONS INC.

Project Manager /Business Analyst/ Sr. Microsoft

● Communicated project needs and goals to Con Edison Senior Project Managers and monitored project progress using Maximo/Unifier. Conducted site visits of projects

● Supported coordination and management of projects on Unifier, Maximo, Charters, and Edge systems.

● Demonstrated time management and prioritization across multiple projects. ensuring quality execution and delivery within constraints.

● implemented application validation and exception handling using MS Dynamic CRM.

● Developed Power Bi dashboard, to analyze sales pipelines and build reports using MS Dynamic 365 F&O

AMERICAN TRAFFIC SOLUTION INC

Sr. Project Manager/Coordinator

● Acted as a representative/liaison for the company when handing issues with State and Local officials regarding site projects

● Developed Power Bi dashboard. to analyze sales pipestas and paid reports using MS Dynamic 365.

● Collaborated with internal IT project managers and solution owners to deliver services to business partners and clients.

● Prepared, Coordinator, and Scheduled delivery of key projects and project management artifacts, Managed day to day technical project management tasks and third party service.

● Conducted application rationalization to identify business systems/applications for improvement. INTELLISPRING TECHNOLOGIE

Implementation Project Manager

● Engaged with senior technology leadership to ensure program requirements were clear and achieved.

● Managed the full life cycle of hosted 800 number infrastructure.

● Created, deployed, and tracked relationship/product roadmaps with clients.

● Managed relationship/products roadmaps and data warehouse utilization.

● Engaged in SQL-based improvements for business operations. IPC SYSTEM INC.

Project Manager

● Dealt with standardization of the company's workflow using SharePoint.

● Assisted in the creation of use cases for D365 CRM Implementation project.

● Engaged in international projects while handling domestic projects with clients on Wall Street.

● Worked on voice turrets and facilitated adding or removal of routers and switches.

● Acted as a central point for assigned activities including planning and coordinating daily initiative activities across teams

CONCA D'ORO IMPORTER, INC.

Data & Operations Manager (Dynamics365 F&O)

● Used ServiceNow business model for providing products using Saas cloud computing software.

● Ensured timely movement of products through inventory optimization and shipping/receiving process.

● Created IVR/ACD system to support Data/Call center routing.

● Managed system development and implemented SDLC.

● Microsoft Azure that provides version control, reporting, requirement/release and project management capabilities

● Supervised warehouse activities and coordinated scheduling and quality control. Managed a staff of 50 employees

VERIZON

Project Management/ BA/ Operations Mgr

● Handled implementation, administration, configuration, and troubleshooting of Verizon's physical landines and virtual data-center infrastructure.

● Managed large-scale in-house projects, such as FIOS, VOIP, E911, and Wholesale and Retail departments. SME of 400 plus products and services and wrote methods and procedures

● Prepared user acceptance testing (UAT) and managed business requirement documents.

● Worked on the Salesforce customer portal and application rationalization.

● Utilized data warehouse and managed legacy systems.

● Managed a Call Center of 354 employees

Education

FASHION INSTITUTE OF TECHNOLOGY

New York, NY

Associate of Applied Sciences in Management Technology Additional Skills

● Certified in PMP Project Management (1999)

● Certified in OSHA/HAZOPER (7/2022)

● Expert Knowledge of Oracle SOLC and relational database management systems

● Interactive voice response systems (ACD. IVR, Genesis, and CRM)

● Service Now, Salesforce, SOP. SOAP. Telephony, Metasolv, Sharepoint, Orion Global, Data Warehouse, SAP, Jira, Microsoft Dynamics 365 F&O, Agile/Waterfall methodology

● Proficient in MS Word, Excel (including Pivot Tables, VLOOKUP, INDEX/MATCH.and Data Tables), Project, Power Point, Visio

● SQL, PBX Systems, VOIP, TCP/IP, Cloud

● Comfortable with Verizon downstream legacy or new system (Con Edison systems, Maximo, Unifier, Edge)

Contact this candidate