Business Intelligence T Mobile
Resume:
Chris
Gardner
I n s i g h t s & I n t e l l i g e n c e
Albuquerque, New Mexico
Insights & Intelligence Manager with a Visionary Edge I bring a visionary approach to data visualization and predictive analytics. Now, I am eager to contribute my skills and experience to a new opportunity that aligns with my passion for driving business intelligence excellence. Focused professional with experience in data analysis, interpretation, and reporting. Highly proficient in the use of various software packages such as Microsoft Excel, Access, and SQL. Adept at identifying trends and correlations in data to provide valuable insights. PROFESSIONAL
PROFILE
PROFESSIONAL EXPERIENCE
Established and showcased case studies based on data analytics addressing applications and policy issues, resulting in over $10’s of million in savings in
unnecessary adjustments. Architected deep analysis of data and behavioral insights to encourage changes in multiple areas within the business.
• Illustrated behavior analytics to identify reasons for attrition in new hires, reducing attrition by 75% in the following quarter.
• Introduced improvements for opportunities within tool processes, leading to the development of a user-
friendly version in collaboration with the systems team.
• Organized networking and developed connections
with internal teams and third-party vendors,
providing deep business intelligence insights.
SR ANALYST,
QUALITY FIELD
INTELLIGENCE
T-Mobile USA
2019 - 2023
Spearheaded the launch of the Customer Resolution
Team, generating weekly business insights to Senior Leadership. Established tools that provided quick
insights to customer impacting events and developed a process to address repeat customer contacts.
• Collaborated in developing coaching processes using behavioral insights to impact results and aligning teams with business goals.
• Enhanced business acumen by integrating P&L
functions into team learning and utilizing data science for forecasting improvements.
• Engineered an easily navigated SharePoint page for Leadership, improving result visibility and tracking team achievements and opportunities.
RESOULTION
TEAM SENIOR
MANAGER
T-Mobile USA
2016 - 2019
CONTACT
PHONE
ad21kt@r.postjobfree.com
www.linkedin.com/in/chris-gardner505
6008 Brahma Dr NW
Albuquerque, NM 87120
Core Competencies
ASSOCIATES OF SCIENCE
Central New Mexico 2012
DIRECTING & EDITING CERTIFICATION
New York Film Academy 2007
TV PRODUCTION CERTIFCATION
Ron Stiener 2004
Education
Business Intelligence
Strategic Management
Inspirational Leadership
Executive Presentations
Cost/Benefit Analysis
Networking Development
Customer Success/Relationships
SQL / Teradata •
Cloud Computing •
Power BI •
Tableau •
MS Excel •
MS PowerPoint •
Salesforce •
Adobe •
Reporting •
Visualization •
CRM Analytics •
Business Analysis •
SAP •
Oversaw customer retention strategies, implemented initiatives to reduce attrition, and analyzed customer behavior data to identify opportunities for improving customer satisfaction and loyalty.
• Cultivated a focus on team career growth,
promoting over 90% into various career
directions, including multiple leadership roles.
• Constructed and directed teams through pilots
and mitigations, creating smooth functionality in
frontlines and offline processes.
• Advocated policy changes to reduce call time
and transfer time, contributing to increased
efficiency and effectiveness.
RETENTION /
TEAM OF
EXPERTS
MANAGER
T-Mobile USA
2012 - 2016
PROFESSIONAL EXPERIENCE (CONTINUED)
Implemented data-driven strategies to optimize rental processes, managed the development of efficient
policies, and utilized analytics to improve customer service.
• Inspired teams through various business needs,
policy changes to enhance operational
effectiveness, and fostered a culture of growth
and success.
• Improved strategic partnerships with internal
teams and customers, facilitating the provision
of profound business intelligence insight.
ASSISTANT
MANAGER
Avis/Budget Group
2010 - 2012
Designed data analysis to optimize sales strategies which involved overseeing the implementation of
efficient store policies and leveraging customer data for targeted marketing initiatives.
• Directed teams through various operational
challenges by recommending process improvements
based on data insights and fostering a data-driven culture.
• Identified opportunities for tool process
improvements, leading to the development of a user- friendly version in collaboration with the systems team.
• Cultivated strategic partnerships with internal teams and customers, facilitating the provision of profound business intelligence insights.
STORE MANAGER
Alltel
2006 - 2010
HOBBIES / INTEREST
Film/Television Puzzles Poker Baseball Traveling
CHRIS
GARDNER
ACHIEVEMENTS
PERFOMANCE AWARDS
T-Mobile 2012-2017
I N S I G H T S & I N T E L L I G E N C E
TECHNICAL SKILLS
PEAK NOMINATIONS
T-Mobile 2015-2023
SUPPORT APPERICATION AWARDS
T-Mobile 2019-2023
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