Customer Service Human Resources

RESUME

Objective: To gain more experience and utilize my capabilities in a challenging work environment that will help me build my career with the company.

Bio Data

Name: Patrice Noah Bessala

Address: Unit 2206 The RegaliaParkTowers, P. TuazonSt, Cubao, Quezon City. Mobile: 090******** E-mail: *************@*****.***.** ; ******************@*****.** Date of Birth: March 18th, 1985

Age: 38 Years Old

Place of Birth: Douala, Cameroon

Nationality: Cameroonian

Marital Status: Married to a Filipina

Visa Type: TRV (Temporary Resident Visa)

Religion: Born Again Christian

Height: 1.75m

Weight: 91kg

Language Spoken: French (Native) English (Fluent)

About the candidate

. Organizational/Methodological Skills

. Able to problem-solve independently, dealing with a range of uncommon queries . Adaptability

. Proficiency in English and French language

. Customer Service/Call Center Experience

. Strong multinational and multicultural experience. Educational Background

Doctorate Degree of Ministry Agyinasare Leadership College Philippines 05/05/2019 Global Leadership Center Christ Commission Fellowship Philippines 07/27/2019 Master Degree in Theology: Fountain of Hope Bible College Cameroon 09/2004– 06/2007 High School: Institute Populorum Progressio Cameroon 09/1997 – 06/2001 Elementary: Ecole Publique de Niga Cameroon 09/1991 –06/1997 Work Experience

ACCENTURE From June 5 2023, still connected.

SW/App/Cloud Technical Analyst – French.

HSBC ELECTRONICS DATA PHILIPPINES INC 09/06/2021 Still Connected. Position: Cash Services and Liquidity Management Processor (French) Concentrix Daksh Services Philippines Corporation 12/06/2019 – 09/04/2021. Position: Advisor I, Customer Service - French.

Responsibilities:

Manage end-to-end Customer complaints, feedback and compliments Own the end to end Disputes process for Quantity, Pricing. Drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience through emails, ticketing. Alta Resources. From 09/2019 to 12/2019

Position: French Customer Service Specialist

Responsibilities:

Manage end-to-end Customer orders, complaints, feedback and compliments Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes Drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience through phone interaction. 24-7 Intouch Quezon City, Philippines. From 06/2019 to 09/2019 Position: French Customer Service Specialist.

Responsibilities:

Manage end-to-end Customer orders, complaints, feedback and compliments. Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes Drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience through phone interaction, emails, ticketing, and where applicable -- live chat and social media engagements. Shell Shared Services Asia B.V. From 03/2017 to 05/2019. Position: French Customer Operation Specialist Order-to-Cash Responsibilities:

Manage end-to-end Customer orders, complaints, feedback and compliments Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes Drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience through phone interaction, emails, ticketing, and where applicable -- live chat and social media engagements. Sykes Marketing Services Inc Philippines from 05/2011 to 02/2012 Position: French Customer Service Representative

Responsibilities:

Outbound calls to customers, making sure customers’ information and the company’s systems are updated and accurate.

KNOWLEDGE IN:

Salesforce.

Microsoft Word.

Microsoft Excel.

Microsoft Outloo. Microsft

PowerPoint SAP.

PeopleSoft.

Excellent communication skills, team playing, analytical and learning skills Other Skills and responsibilities

- Translator and Interpreter for both French and English.

- Computer Literate.

- Disciple Group Leader – CCF

- Cluster Leader - CCF

Contact this candidate