Vida L. Protacio

Rosemount, MN ***** 651-***-**** ad21jd@r.postjobfree.com

Professional Summary

Experienced Financial Software Analyst who specializes in the use and implementation of financial software. Excellent reputation for resolving problems and eliminating user pain points. Critical thinker with proven success in driving software projects in exceeding expectations. Performs timely testing and software updates alongside routine troubleshooting. Simplifies complex processes making technical interactions less intimidating for average users. Perpetuates the collaboration of variance between finance and technology, ensuring that financial systems conform to business needs while preserving accuracy, data integrity, and competency.

Skills

Software Evaluation

Data Analysis

System Integration

Data Management

Software Process Management

Information Processing

Business Process Improvement

Ability to collaborate with cross-functional teams

Preventative Maintenance

Communication Skills

Technical Support

Change Management Process

Detail-Oriented and results-driven

Problem Resolution

Technical proficiency

User Acceptance Testing

Technical Proficiency

Financial Software: Asset, Infinity, Edge Online Credit Application, Edge Infinity, SAP, Lawson

Applications: Outlook Microsoft 365, Microsoft Teams, Remote Desktops, Wolters Kluwer Solutions, Converge, SharePoint, Single Sign-on, On-Base Document Library, Orbital, JPMorgan access, WinSCP, Receivable’s Edge, Accurint, Test Track Pro, ServiceNow, Workday, Principal, E-Trade, TValue, CAP, MicroBilt, Azure, DocuSign

Projects

Asset Infinity: A cloud-based asset management software. Currently in testing and training phase.

Microsoft Azure: A cloud computing platform. Transitioned off from On-premises servers.

DocuSign: Collaborated with the IT Unit in support of testing, training, implementation.

SAP Integration: Collaborated with the IT Unit in replacing the organization former software (Lawson).

Wolters Kluwer: Integration of software solution for finance, legal, compliance, and regulatory affairs.

Edge: Online credit application processing. Exercised testing, training, and implementation.

NBS: National Business Systems. Testing, training, and implementation of tax and billing statements.

CAP: Collaborated with the IT Unit in replacing the organization’s former credit service (MicroBilt).

COLO: A housing services data center. Exercised testing and implementation.

JPMorgan: Exercised testing, implementation to accommodate transition to SAP.

RBC: Exercised testing, training, and implementation in support of business expansion into Canada.

Work History

Financial Software Analyst, 09/2004 - Current

Patterson Companies Inc. – St. Paul, MN

Designs, builds, and maintains training and development documentation for accounting systems. Conducts end user training for accounting systems.

Serves as a liaison between information systems and other departments on topics such as file maintenance, software changes, and problem resolution.

Generates routine and ad-hoc reports and queries from financial application systems.

Maintains user access, including password resets and lock outs.

Monitors software performance.

Manages issues reported to software vendor using tracking software (ServiceNow)

Tests any issues reported by users. If appropriate, report the issue to the software vendor.

Interacts with internal business partners, including IT Professionals and stakeholders to identify problem areas and provide input to resolve issues, as appropriate.

Executes regression testing of periodic software releases.

Promotes software customizations and acts as the primary liaison with the 3rd party software owner to ensure effective creation and delivery.

Coordinates software outages and/or software update releases with database administrator, considering issues like fiscal calendar and user access requirements.

Manages “if, then” statements for general ledger and accounts receivable interface.

Closes fiscal period when reports are finalized each month.

Facilitates internal and external audit requests & reporting during close and year-end.

Education

MBA: Master of Business Administration

National American University

Bachelor of Science: Information Systems Technology

National American University

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