CERTIFICATIONS

● CompTIA Cloud Essentials

● CompTIA A+ - Renewing

● CompTIA Security+ -Renewing

● CompTIA Network+ -Renewing

● Cisco CCNA-renewed

● PenTest+-Currently Pursuing

● ISC2 CC -Currently Pursuing

● CYSA+ -Currently Pursuing

● CASP+- Currently Pursuing

● CISM -Currently Pursuing

MANISHA SHENOY

IT TECH

864-***-****

ad21gr@r.postjobfree.com

SKILLS

● Microsoft Active Directory

● Android applications support

● PXE Boot

● TCP/IP networking

● Office 365

● Office 2016/2019

● Windows 10/7/XP

● VMware

● Star2Star

● Troubleshooting Telecom

● Hyper-V

● VoIP

● Security

● Customer Service

● Basic Python

● Group Policy Management

● Server security

● Server 2019

● Office 365 Admin Portal

● ConnectWise Manage

ticketing system

● Connectwise Automate

● Kace Ticketing system

● VulScan

Experience

EPSILON, INC - WEAVERVILLE, NC - SOLUTIONS CENTER TECH - SEPT 2022- NOV 2023

● Analyzed and resolved network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.

● Provided technical support in person, over the phone, and/or via email, where appropriate.

● Created service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation and resolution.

● Installed and maintained networks, systems, field services, and/or telephony as directed. Installed and maintained the following products as directed: Cisco, Security, Servers, Small Business Servers, VulScan, OpenDNS, SonicWall, ESET, Desktop, Video Teleconferencing, and others.

● Implemented solutions based upon client needs by ensuring that all hardware and software work properly.

● Performed troubleshooting steps on client computer equipment, ensuring it runs correctly, and recovered any lost or accidentally deleted data when possible.

● Monitored systems and networks to ensure proper management of information technology.

● Met customer needs and ensured customer satisfaction. SAFEIT - GREENVILLE, SC- IT SUPPORT SPECIALIST - JUNE 2021 TO JULY 2022

● Managed servers in a Hyper-V virtualized environment.

● Managed on-premise Exchange Server with Office 365 in Hybrid environment Managed Microsoft 2008/2016/2019 active directory servers.

● Experience with troubleshooting Watchguard firewalls.

● Involved in monitoring network traffic and diagnosing performance using tools like ConnectWise IT Alerts, ping tools, and Wireshark.

● Printer maintenance/administration.

● Skilled in project management, organizing information, managing time, and balancing multiple

work assignments effectively, including prioritizing and meeting tight deadlines.

● RDS environment deployment and maintenance for remote users.

● Office 365 Administration.

GREENVILLE TECHNICAL COLLEGE-OFFICE OF INFORMATION TECHNOLOGY, GREENVILLE, SC IT SUPPORT- APRIL 2015 TO MAY 2021

● Provided end-to-end computer and networking equipment installation, maintenance, and troubleshooting.

● Configured and installed software for all department users’ desktops and laptops.

● Optimized network performance and reliability by upgrading cabling, hardware, and software, analyzing technical issues, and ensuring availability to system users.

● Managed the installation and rollout of new software packages, upgrades, and new desktop hardware.

● Designed and created end-user training manuals.

GREENVILLE TECHNICAL COLLEGE-OFFICE OF INFORMATION TECHNOLOGY, GREENVILLE, SC HELP DESK SUPPORT-FEBRUARY 2011- APRIL 2015

● Utilized remote assistance tools to help resolve desktop, software, microphones, speakers, and display issues.

GREENVILLE TECHNICAL COLLEGE- ENGINEERING DEPARTMENT, GREENVILLE, SC LAB TECH - AUGUST 2010-FEBRUARY 2011

● Managed student lab workstations.

US Citizen EDUCATION

Western Governors University, Salt Lake City, Utah - MS Cybersecurity & Assurance - Starting January 2024 - Western Governors University, Salt Lake City, Utah — BS Network Operations & Security April 2017 - December 2020 Greenville Technical College, Greenville, SC-

AS Network Administration

University of Connecticut, Storrs,T — BS Science

Contact this candidate