Office Manager Customer Service

Ashley Simmons

843-***-**** As*****@gmail,com Summerville, Sc

Objective

To bring a unique skill set to the executive management level, with creative and out of the box thinking combined with solid goal-oriented planning. Energetic, Enthusiastic and tireless management professional seeks position with company interested in strong sales and growth of entire team

Education Experience

Limestone college

Bachelor's Degree

Science

Dec 2018

CNG holding

Office Manager Moncks Corner, SC

Oct 2022-Present

• Currently the number 1 Gensis site in the state of SC. Profit for my location are up 130% in all categories

• maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Accomplishes staff results by communicating job

expectations; planning, monitoring, and appraising job results.

• Evaluated metrics to ensure team is hitting KPIs

• Provided training and mentorship to team members Trident Lab Services

Lead Field Tech Summerville SC

December 2020- October 2022

• Work Closely with hundreds of clients to get DHEC regulated Testing completed in a timely manner.

Dial America

Lead Rep Charleston, SC

August 2020-July 2022

• Manage a team of 50 call center reps, ensuring we are delivering exceptional customer service.

• Evaluated metrics to ensure team is hitting KPIs Awards &

acknowledgments

PM0: 76.7%, State Avg 75.8%

Applications 66 vs 53 Trend

Target (122.6%)

New Customers 11 vs 8

Trend Target (132%)

Reacts 1 vs 1 Trend Target

(100%)

Originations P4: $47,590 vs

$30,093 Trend Target

(153.8%)

YTD: 149% YOY (#3/11 in

District)

• Provided training and mentorship to team members to guide their career journey.

• Answered 200+ calls per shift, Exceeding call

• resolved customer disputes in a timely fashion by leveraging product Knowledge

• Cultivated customer relationship and increased sales by offering information about new products

• Worked from home towards the end of my tenure with the company

Dollar general

Store Manager Ridgeville, SC

December 2019-July 2020

I had this job during the pandemic while I was pregnant and left due to birth.

Ann Inc

Sales Associate/Shift lead Gaffney, Sc and Charleston, SC February 2017- December 2019

Limestone College

IT Specialist

January 2015-March 2018

Highly skilled IT specialist with strong background in hardware and software troubleshooting, network administration, and system analysis.

Contact this candidate