Erika Vasquez

Zebulon, NC *****

ad21fp@r.postjobfree.com

707-***-****

Detailed-oriented bilingual professional with a strong interest in customer service, equipped to excel in a remote work environment. Adept at problem solving and managing customer interactions with proven experience in handling large call volumes, following communication protocols as well as maintaining high levels of accuracy. Highly motivated to apply organizational and interpersonal skills acquired through diverse experiences.

EXPERIENCE

Paws 2 Health West Palm Beach, FL

Veterinary Receptionist (Full-Time) May 2023 to November 2023

● Prepared check-in sheets for appointments and surgical procedures for the day utilizing Idexx NEO veterinary software.

● Answered a high volume of phone calls and emails in regards to booking consultations with the orthopedic specialist.

● Answered online pharmacy requests and filled prescriptions electronically and verbally for patients with the doctor's approval.

● Appropriately triaged walk-in patients accordingly.

● Relayed client questions that are asked via phone call and/or email to the doctor and served as a middle ground to help seek solutions.

● Checked out each client via Credit, Debit, CareCredit and Cash. Jupiter Animal Hospital Jupiter, FL

Veterinary Receptionist (Full-Time) October 2020 to May 2021

● Scheduled all appointments according to the need of the visit and followed a time block system in Cornerstone veterinary software.

● Checked in and discharged patients; prepared electronic invoices for each client, confirming services performed and method of payment.

● Maintained the telephone lines and answered all client inquiries.

● Performed administrative functions such as managing faxes, emails. and online pharmacy transactions.

● Sold heartworm and flea control medications while scheduling follow-up appointments.

● Prepared additional paperwork such as release forms, cage cards, check-in sheets, and ID collars.

● Released animals from surgery and reviewed post-op instructions with clients. Island Animal Hospital Palm Beach Island, FL

Veterinarian Assistant (Full-Time) September 2019 to September 2020

● Assisted veterinarians and veterinary technicians perform general animal care duties and administer medications.

● Collected and prepared veterinary samples in order to conduct laboratory tests.

● Maintained a sterile, organized, and well stocked surgical environment.

● Performed physical assessments, recorded observations in the computer system via Cornerstone veterinary software.

● Educated caregivers on animal care, vaccination protocols, nutrition, medical conditions, and disease management.

PetSmart Buckhead, GA

Veterinarian Assistant (Full-Time) January 2017 to August 2019

● Engaged with customers, identifying their unique pet needs.

● Recommended, promoted and sold pet training classes.

● Created a pet training calendar 2-3 months in advance with upcoming class dates and start times.

● Taught classes of 10-15 pets and pet families, maintaining engagement and offering demonstrations.

● Maintained facility cleanliness and safety.

Furkids Animal Rescue Buckhead, GA

Adoption Coordinator (Part-Time) January 2017 to August 2019

● Maintained a clean and organized boarding area to promote animal wellbeing.

● Mixed and administered special food formulas to individual animals based on unique dietary needs.

● Participated in treatment of injured or ill animals under veterinary supervision.

● Conducted pet meet-and-greet sessions with potential adopters. EDUCATION

Norcross High School - High School Diploma Norcross, GA CERTIFICATIONS AND LICENSES

Dog Obedience Training Tucker, GA - January 2017 to Present Pet Training Instructor Accreditation Program through PetSmart, specializing in obedience through positive reinforcement.

SKILLS AND ACCOMPLISHMENTS

● Successfully developed training curriculums for 200+ individual clients, tailoring programs to meet their specific needs.

● Averaged 90% satisfaction scores for group training sessions of 10-15 pet/pet parents.

● Excellent communication with the ability to actively listen.

● Problem solving and adaptability.

● Patience and persistence.

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