Customer Service Representative
Resume:
Jacquelyn Johnson
Carrollton, TX *****
************@*****.***
To secure a challenging position with an expanding company that offers continuous opportunities for professional growth
Work Experience
Customer Service Representative
North Texas Tollway Authority (NTTA) - Plano, TX
July 2019 to October 2019
Monitored employees interaction with NTTA customers and clock management . Inventory Specialist
C3 Computer Corp - Irving, TX
June 2017 to December 2018
• Responsible for parts and receiving (inventory)
• Updated customer tickets via telephone and/or email
• Set up and scheduled diagnosis and repair appointments
• Handled all incoming phone calls and escalated to proper management if needed Office Manager
NETWORK LOGISTICS - Dallas, TX
June 1999 to April 2014
• Supervised material flow, storage and global order fulfillment
• Maintained accurate stock records and schedules
• Selected products for specific routes according to pick sheets
• Conducted monthly, quarterly and yearly inventories of customer's stock
• Reported inventory balances and cycle counts in SAP system
• Operated shipping system efficiently and accurately
• Entered data into customers SAP programs to load and manipulate data and to produce reports
• Created invoices for each account
Night Auditor
DAYS INN - Alexandria, LA
January 1998 to May 1999
• Assisted guests with room reservations and hotel accommodations
• Processed guest payments for room charges, food and phone charges
• Delivered requested items to rooms, processed credit cards and provided information to city attractions
• Balanced daily hotel monetary activities with nightly reports and made nightly deposits Sales Associate
DILLARD'S - Alexandria, LA
January 1993 to May 1999
• Recommended and assisted customers select merchandise based on their needs
• Exchanged and/or returned merchandise for customers quickly and efficiently
• Trained new employees on company customer service policies and service level standards Education
Louisiana Tech University - Ruston, LA
November 1983 to March 1985
Northwestern State University - Natchitoches, LA
August 1982 to October 1983
High School Diploma
Peabody Magnet High School - Alexandria, LA
1979 to May 1982
Skills
• customer service (10+ years)
• Detail-oriented (10+ years)
• Excellent written (10+ years)
• RECEPTIONIST (5 years)
• RETAIL SALES (10+ years)
• Inventory Control (10+ years)
• Inventory Management (10+ years)
• Shipping Receiving (10+ years)
• Order Fulfillment (10+ years)
• Warehouse Management (10+ years)
• Logistics (10+ years)
• Freight Experience (10+ years)
• SAP (10+ years)
• Order Entry (10+ years)
Certifications and Licenses
Driver's License
Additional Information
Office manager familiar with all aspects of logistics, shipping and receiving of warehouse operations. Highly efficient in leading shipping and receiving operations. ADDITIONAL JOB SKILLS
• Dedicated worker and team member
• Works well under pressure
• Detail-oriented
• Customer service skills
• Ability to multi-task
• Committed to team success
• Excellent written and verbal communication skills
Contact this candidate