Quality Assurance Accounts Receivable

SEDRICK MITCHELL

Spring, Texas 832-***-**** ****************@*****.***

To apply my knowledge and experience in a challenging position within a progressive company where I might utilize my skills and abilities to the fullest. My attention to detail and adjusting to constant change in the workplace will add value to my company growth, and at the same time, allow me to further develop additional business skills. My background consists of a diverse career of over 20 years in credit collections and accounts receivable with 4 years of supervisory experience. I pay excellent attention to detail, I’m outstanding with planning and organizational skills, and I have an exceptional work ethic. I’m very experienced using various accounting software programs and am adept in the use of Microsoft Excel for VLOOKUP, Pivot Tables, macros, subtotals, and charts.

EXPERINCE

November 2020 - Present

Account Manager Pure Pressure Power Cleaning LLC Spring, Tx

• Successfully negotiated and closed deals

• Identified new business opportunities, and initiated communication with decision-makers to assess client needs.

• Successfully negotiated and closed deals.

• Received payments and posted amounts paid to customers' accounts

• Tracked and recorded all transactions, and produced statements, reports, and summaries while locating and monitoring overdue accounts

• Handled special tasks such as; payroll, preparation of invoices, and tracking of overdue accounts.

• Notified customers of delinquent accounts by telephone, or face to face visits to solicit payments.

• Advised customers of necessary actions and strategies for debt repayment.

• Researched invoices for customers.

• Created statements and spreadsheets

• Made daily bank deposits

• Did yearly projections

• Purchase all inventory for company

• Paid our vendors invoices

• Created proposals and invoices for customer’s

August 2022 – December 2023

Collections Manager (Contract) Lloyd's Register Quality Assurance Houston, Tx

I oversaw the collection of financial data and documents for the purpose of auditing and quality assurance for the North America Division.

Supervised my team of collection specialists or auditors, providing guidance and support in their day-to-day activities.

Did data collection to ensure that the team collects accurate and relevant financial and quality assurance data from clients or relevant sources.

Communicated with clients to discuss and address any issues or concerns they may have to ensure payment will be made on time.

Provided guidance to team for data collection procedures and for client portals.

Prepared reports and summaries of AR reports findings and data collected and presenting them to higher management or clients and team.

Identified areas for process improvement and recommended changes to enhance efficiency and accuracy for billing and cash team.

Resolved any issues or discrepancies in data collection and client invoices, net contract terms.

Demonstrated expertise in processing and managing credit memos efficiently.

Resolved issues related to credit transactions.

Conducted thorough account reconciliations to ensure financial accuracy.

Identified and rectified discrepancies during reconciliation

August 2019 – June 2020

Credit & Collections Manager (Contract) Applus RTD Sugarland, Tx

Communicated credit department policy and procedures to company personnel.

Ensure compliance with credit policies and procedures.

Maintained adequate turnover of receivables $30-$60 million.

Conducted collection calls to collect Accounts Receivable

Reconciling of accounts.

GL ledger, month end close out.

Maintain accurate and up to date collections notes within excel spreadsheet.

Updated contact information for all customers within Axapta.

Meet with the regional directors each week to discuss trouble accounts and the next step plan for resolution.

Identified and obtained the proper Tax Exemption Certificates and distributed them to the Tax Department.

Analyzed internal operations and helped to identify areas where the company could improve efficiency and profitability.

Developed quarterly reports on the major clients and monitored their cash flow and current industry trends.

Developed a system to track incorrect, and rejected invoices that were billed to customers and developed reports for main reasons.

Assisted with compiling information for bi-weekly management meetings and Hyperion reports.

Participated in process improvement projects and supported other management directives as needed.

Identified and prepared documentation for offsets/adjustments and write offs.

Developed working relationships with business units and the various groups within the company to ensure accurate and relevant data is shared.

Analyze, review, forecast, and trend complex data for collections, and invoicing areas of business.

Maintained a 90% KPI for my department.

Worked various ERP Systems such as Movex, Syteline 8, Syteline 9, Oracle EBS, JDE, GetPaid, NetSuite, OnBase, Open Invoice, Axapta, Ariba, SAP Ariba, iSupplier, Phillips 66, Chevron, Shell Pipeline, TransCanada Pipeline, BP Pipeline, Enbridge Pipeline, Goodyear Tire & Rubber

August 2018 – August 2019

Caps Credit & Collections / Credit Analyst (Contract) National Oilwell Varco Houston Houston, Tx

Maintain files and supporting documentation in accordance with credit policies and procedures.

Assist in compliance with credit policies and procedures.

Update contact information for customers when new information is received.

Identified and obtained the proper Tax Certificates and distributed them to the Tax Department.

Participate in special projects as assigned.

Worked various ERP Systems such as Movex, Syteline 8, Syteline 9, Oracle EBS, JDE, GetPaid, OnBase, Open Invoice, Dash Doc and Data Warehouse Reports (DWR).

Worked on a variety of programs interacting with internal teams and external clients and customers.

Dispute resolution team, unapplied cash, tax exempt

Collected documentation to approve new and old customers for new credit limits.

December 2015 – June 2018

Credit Collections & Accounting Manager Sterling Staffing Solutions Sugar Land, Tx

Performed background checks for Home Health Care Agencies, Hospitals, Physical Therapy Companies and Hospice

Handled all contracts to partner with clients, set up new agencies / Clients in Kinnser, prepared a welcome package and sent it them.

Managed a group of four employee's making sure all client issues were resolved, signature sheets were signed and sent back to the client, making sure emails, voice mails, and faxes were responded to, and any disputes were resolved, and set up procedures to get better for the team to achieve their goals.

Tracked and recorded all transactions, produced statements, reports, and summaries for Client's and invoicing reconcile client accounts, and company bank statements monthly.

Ran AR reports every Wednesday creating invoices, invoice summaries faxed, emailed to each client weekly.

Notified clients of delinquent accounts by mail, e-mail, fax, telephone and by driving by their business

Conversed with clients face to face in the office about financial issues and came up with a resolution to bring them back current.

Advised customers of necessary actions and strategies for debt repayment

Recorded information about the financial status of the client and sued and filed judgements against clients.

Received checks for payment from clients and posted amounts paid to clients' accounts in Kinnser, took credit card payments from clients and private pay patients using Authorized user.net, updated excel drive, scanned checks to deposit to bank daily, bank runs.

Took legal action and filed judgments against companies who wouldn’t honor their contract agreement debt

September 2013 – March 2015

Accounting Cash App/ Collector ABC HOME & COMMERCIAL SERVICE Houston, Tx

Received payments and posted amounts paid to customers' accounts.

Located and monitored overdue accounts using Pestpac and Marathon automated phone systems, client interaction.

Tracked and recorded all transactions, and produced statements, reports, and summaries for management.

Handled special tasks such as payroll, preparation of invoices, and tracking of overdue accounts.

Notified customers of delinquent accounts by mail, telephone, or face to face visits to solicit payments.

Conversed with customers to determine reasons for overdue payments, and to review the terms of sales, service, and credit contracts.

Recorded information about the financial status of the customer and attempted to collect payment.

Advised customers of necessary actions and strategies for debt repayment.

Researched invoices for customers.

Created statements and spreadsheets.

February 2011 – June 2013

Accounting Representative / Collector Gila Corp Austin, Tx

Researched customer's accounts and reported overdue court fines and driver's license issues to supervisor.

Negotiated arrangements with customers to pay debt in full, or to set up the best possible payment plan.

Documented all collections activity in a precise manner.

Reinstated driver's license.

Lifted and set warrants up for customers.

Handled court issues for 36 out of 56 states, from speeding tickets to assault charges, and etc.

Corrected deficiencies and oversights during quality assurance reviews outlined by Manager.

Maintained good public relations.

December 2008 – September 2010

Senior Account Specialist COMCAST Houston Houston, Tx

Handled client communications, conflict resolutions, and compliance on client deliverables and revenue.

Reviewed all major deliverables to ensure quality standards and client expectations were met.

Collected past due accounts and worked out necessary account deficiencies.

Setup customers' accounts such as phone, internet, and security services.

Sold special package deals to customers.

September 2001 – October 2007

Senior Collector /Commercial LINEBARGER GOGGAN BLAIR & SAMPSON LAW OFFICE Houston Houston, Tx

Contacted customers and commercial companies regarding delinquent accounts.

Researched delinquent account history and generated reports and spreadsheets at the client's request.

Negotiated appropriate settlement and/or payment plan options for customers.

Produced payment contract and faxed settlement agreements to obtain signatures and other information for filing in court docket.

Utilized Cubs system, Oracle, TxDOT, Accurint, Microsoft Word, Excel, and Outlook.

Used Accurint to skip trace and find debtors.

Generated reports and documents for debtors.

Maintained records and generated call and docket reports by end of workday.

Education

June 2018 to 2020 Business Administration LONE STAR COLLEGE - Tomball, TX

2012 to 2013 CHAMPIONS REAL ESTATE SCHOOL Houston - Houston, TX

June 1999 to 2001 Business Administration Prairie View A&M University - Prairie View, Tx

Skills

Microsoft Excel VLOOKUP, Pivot Tables and more

Various ERP System’s

Accounting Software Programs

Strong attention to detail with emphasis on accuracy and strong analytical skills

Payment posting

Dispute Resolution

Tax Exemption Certificates

Credit Memos

Problem Solving

B2B

Supervising experience

Forecasting

Account Reconciliation

General Ledger Accounting

Process Improvement

Cash Application

Great communication & listening

Strategic Planning

Customer focus

Team Management

Building relationships

Computer Applications

Microsoft Excel

Taulia

Arbia

Movex

Syteline 8 & Syteline 9

Oracle EBS

JDE

OnBase

SAGE

QuickBooks

Open Invoice

Get Paid

Pestpac

Marathon

SAP

Power BI

SAP BYD

NetSuite

Authorized user.net

Dash Doc and Data

Kinnser

Accurint

Microsoft Word

Oracle

Cubs

TxDot

Payment Application

Reconciling account balances

Analyze, review, forecast, and trend complex data for collections, and invoicing areas of business.

Dispute resolution, tax exempt and unapplied cash team

GL Ledger. Month-end close

Financial Statement review and analysis

Process planning & Implementation.

Trial Balance, Financial statement, Balance sheet & Consolidation of Accounts

Dispute Resolution

Home Health Care

Oil & Gas

Invoicing

Accounts Receivable

Time Management

Risk Management

Analyzing Financial Situations

Holding each individual accountable

Contact this candidate