Kathy Holland

Mesa, AZ *****

ad21bn@r.postjobfree.com

+1-208-***-****

Attentive customer specialist with 22 years of working with customers internal & external including various insurance & bankers. Known for empathy & listening skills focusing on customer needs

& expectations. Would be a great fit for a company whose focus is providing exceptional friendly customer service.

Authorized to work in the US for any employer

Work Experience

Southern Sweet Booth Director

Boise Soul Food Festival - Boise, ID

August 2022 to August 2023

Managed & scheduled hrs & people to manage the booth. Decided what desserts to be prepared.& quantity . Prepared desserts. & managed team of 20 preparing 1250-1300 servings of desserts Volunteer Director

Boise Soul Food Festival - Boise, ID

August 2019 to August 2023

Boise Soul Food volunteer coordinator- 2 yrs worked with operations manager deciding the menu for toe volunteers, staff & entertainment. ordering supplies needed. Scheduled how many people & teams & hours needed for the day before & the day of the festival. Prepared breakfast lunch for 85 people. Loan Servicing Specialist

Wells Fargo - Tempe, AZ

June 2000 to November 2022

Works with bankers and insurance agents verify insurance on loans. Calling customers explaining policies, Answering questions.Providing information & directing customers, bankers & insurance agents to the correct department of agency. Working with a 12 line phone system. Keeping files & documentation pertaining to customers. Have taken several courses on customer service Food Vendor Director

Boise Soul Food Festival - Boise, ID

August 1999 to August 2022

23 yrs Recruiting vendors verifying the necessary permits and insurance informing them of set up times. Attended meetings working with health inspectors, fire department & parks & recreation.

Kitchen Ministry Director

St. Paul Baptist Church - Boise, ID

August 1991 to June 2021

Set budget & shopping for needed supplies. Prepare meals & manage staff of 10 preparing meals for annual church events & holiday meals feeding 130+

Taught/prepare - meals for youth group home

Organize/manage Holiday Bazaars & church golf tournaments Prepare meals for homeless kids & women shelters

Food Judge - Annual Charity Wing Cook-Off

Micron - Boise, ID

June 2018 to June 2019

Judged - 2yrs

Education

None

BoiseHigh - Boise, ID

Skills

• Document Control (10+ years)

• Clinical Documentation (10+ years)

• Documenting (10+ years)

• Scanning (10+ years)

• Scan (10+ years)

• Meal Preparation (10+ years)

• Research (10+ years)

• Catering

• Banking (10+ years)

• Kitchen Experience

• Insurance Verification (10+ years)

• Quality Assurance

• Team management (10+ years)

• Leadership (10+ years)

• Cooking (10+ years)

• Food production (10+ years)

• Supervising experience (10+ years)

• Recruiting (10+ years)

Languages

• English - Expert

Awards

Wells Fargo Dept. Charity Chili Competition Winner October 2016

Made Chicken White Chili with cornbread muffins

Wells Fargo Dept. Charity Chili Competition Winner October 2017

Made Pepper Steak Chili with cornbread muffins

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