Customer Service Relationship

Angela Owen

Camas WA, 360-***-****, *********@*****.***

PROFILE:

Talented customer service expert with a can-do attitude. Dedicated to uncovering customer needs and delivering effective solutions. Adaptive learner with a solution orientated outlook. SKILLS:

Fast Learner – Microsoft Office Suite – Team Player – Communication Skills Customer Service – Detail Orientated – Business Writing – Problem Solver EMPLOYMENT HISTORY:

Oct. 2022 – Current Sales Professional, Sleep Number Corporation, Clackamas OR.

• Greeted and presented a full and comprehensive sales presentation to each client.

• Created daily sales and customer relationship updates in CRM system.

• Facilitated ongoing outgoing and incoming sales calls and retail support for store.

• Won three months in a row “top frog award” for closing rate and revenue. Jan. 2012 – July 2023 Sales/Operations/Administrative Manager, GorgeousDoodles Telecommute

• Delivered an excellent long-term sales process for each client.

• Designed and maintained a custom customer relationship system using Microsoft Office Suite.

• Provided service through in person phone, text and email.

• Maintained all records using detailed spreadsheets and automated follow up.

• Provided graphic design, social media and website content as needed. May 2017 – Mar 2020 Sales Agent, Green Mountain Energy, Portland Metro

• Presented clean energy product on behalf of Portland General Electric.

• Sold the upgraded green energy at fairs, festivals and inside grocery stores using tabling and approaching the public with soft sales techniques.

• Top producer for Portland Metro working events exclusively.

• Converted over 4000 households to carbon neutral electricity. Jan 2013 – Feb 2016 Demand Creation, Anixter, Portland OR.

• Inside Sales Representative for global distributor of telecommunications products and supply chain service.

Jun 2006 – Dec 2012 Inside Sales, Charter Communications, Vancouver WA.

• Consistently increased company revenue and uncovered sales opportunities while providing excellent customer service on each incoming call.

• Utilized multi-line phone system and multi-platform database and software systems.

• Top sales producer in the U.S. three years in a row, 3rd in the U.S. in 2008 out of thousands of sales agents. EDUCATION: University of Phoenix ~ Major: Information Technology / Business

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