Christopher Hightower *** NE **th terr Gainesville, Florida 32641 352-***-**** ad21ah@r.postjobfree.com

Licensed in FL, TX, KY, UT,

Career Objective: To establish a career opportunity with a team-oriented organization that allows me to use my administrative / customer relations expertise. To be a part of an organization where I can utilize my current skills and acquire additional knowledge and skills for growth of the organization and future personal growth.

PROFESSIONAL EXPERIENCE

Sr Property Adjuster

Olympus Insurance Company – Feb 2023 – Oct 2023

•Handled Cat and Daily claims on dwellings valued up to two million dollars.

•Process a dashboard of over 50 claims.

•Processed and closed litigated claims.

•Worked on specialized team for claims represented by PA’s and Attorneys

•Reviewed LOR and PA documents.

•Referred claims to SIU (legal team) for possible mis-rep and/or fraud.

•Negotiated release settlements of high valued dwellings.

•Resolved escalated claims as part of complex claim team.

•Over saw repairs and replacements as part of the OTR team.

•Assigned and communicated with contractors, roofers and mitigation companies.

•Executed ability to adjust to new state statues.

•Exercised in-depth knowledge of property claims and State laws when applied to policy.

•Exhibited In-depth knowledge of Xactimate and XACT analysis.

•Collaborated estimates and drafted SOL.

•Made payments to all parties.

•(company downsized)

Team Lead Property Adjuster

Security First Insurance - Oct 2022 - Jan 2023.

•Handled a dashboard of over 50 Cat claims for Hurricane Ian.

•Managed a team of 15 adjusters with 60-70 claims each.

•Executed performance reviews.

•Motivated team to meet company goals.

•Explained policy and coverage to policyholders.

•Identified opportunities for coverage and services.

•Assigned and managed vendors for repairs.

•Prepared loss settlements and release statements.

•Exhibited In-depth know of property claims handling and state laws.

•Reviewed LOR and PA documents.

•Communicated with legal team on Possible litigated claims.

•Handle Moderate to severe complexity claims with an authority of $75,000.

•Displayed ownership of claims and work performed.

• Send NOI to appropriate parties/Review NOI and send Acknowledgment.

Property Claims Supplement Adjuster Homeowners

Carrollton, TX

Alacrity Solutions/ Dec 2021 to Oct 2022

•Reviews policy, adjusters' reports, damage estimates, expert reports and any other documentation needed to make the appropriate coverage and loss decisions to conclude assigned claims.

•Ensures claims are adequately and timely reserved by adjusting reserves or providing reserve recommendations to ensure that reserve activities are consistent with established guidelines.

•Write applicable coverage determination letter.

•Within assigned authority limits, negotiates and settles claims with policyholders, claimants, public adjusters, attorneys, AOB and other vendors.

•Prepares large loss reports on complex claims excess office authority for manager review and escalation.

•Recognizes and submits subrogation, underwriting and SIU referrals as necessary.

•Maintains file documentation, file notes and investigation documentation on each assigned claim in accordance with company guidelines.

•Ensures timely and professional contact is made with insureds, claimants, agents, and other parties, to include prompt return of phone calls, mail and electronic mail.

•Work with contractors and review supplements, Review prior losses, and issue payments.

•Investigate, negotiate, adjust and settle claims.

•Work PA/Attorney on claims that are in litigation to achieve favorable outcome.

•Send NOI to appropriate parties/Review NOI and send Acknowledgment.

•Send out demand letters.

Property adjuster – Gainesville, Florida

Nationwide Insurance Company -March 2015 to Nov 2021

·Handle Multiple Claims In state and out of state.

·Explained Coverage & Loss settlements to policyholders, contractors and public adjusters.

·Recognized recovery opportunities related to subrogation and salvage.

·Handled Moderate to severe complexity claims with settlement authority up to $75,000.

·Prepared and presented Policyholder Release documents to come to an agreed settlement and claim closure.

·Executed knowledge of standard concepts, practices, and procedures related to property and casualty insurance.

·Communicated with legal counsel on claims requiring litigation.

·Settled, authorized and denied payments for property and casualty claims based on coverage.

·Displayed ownership attitude and customer centric responses to all assigned tasks.

·Processed supplements as well.

EDUCATION

University Of Florida

Gainesville, FL

Bachelor's degree in Family Youth and Community Science August 2013

Gainesville High School

Gainesville, FL

High School Diploma, 2002

COMMUNITY SERVICE

•Phi Beta sigma Fraternity Inc. 2002 - present

•The Fair Eastside Foundation Inc. 2008- present

PROFESSIONAL SKILLS and AFFILIATIONS

·Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.

·Knowledge of coverages provided within various homeowner policies.

·Proficient in Xactimate.

·Proven ability to provide exceptional customer service experience.

·Proficient in Lumen

·Proficient in Navigator

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