Customer Service Representative
Resume:
Charvon Warner
Las Vegas, Nevada 89142
********@******.***
OBJECTIVE: To secure a position with a company that will allow me to grow by enhancing my personal and professional qualifications.
PROFILE
Customer-oriented representative successful at troubleshooting and handling customer support issues in a timely manner. Energetic worker with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skill and Qualifications
Customer interface expertise
Strong problem solving aptitude
Quality inspection
Hard working and self-motivated
Able to quickly embrace new
ideas and methods
Excellent multitasker
Positive and friendly demeanor
Great verbal and written
communication skills
Work Experience
Dedicated Expert
T-mobile for business
01/2018 to 3/2021
•Managed over 30 company accounts.
•Handled maintenance on all accounts under my scope.
•Ordered devices, ported lines, troubleshooting
•Had in-depth conversations daily with clients to ensure customer satisfaction.
Tier 3 Customer Service Representative
Expedia Inc. 01/2018 To 3/2021
• Handled calls transferred from Tier 2 agents for higher payout limits and or more complex circumstances.
• De-escalated irate traveling customers.
• Operated airline systems
Trainer 04/2017 to 01/2018
TELETECH Las Vegas, NV
• Trained new hire agents on taking customer service and technical support calls
• Answered high volume Customer service and technical support calls Customer Service Representative 08/2016 to 01/2017 Sutherland global service Las Vegas, NV
• Effectively managed a high-volume of inbound and outbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Customer Service Representative 05/2015 to 06/2016 TELUS INTERNATIONAL Las Vegas, NV
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Resolved service, pricing and technical problems for customers by asking clear and
specific questions.
Returns 08/2014 to 04/2015
Amazon Las Vegas, NV
Achieved a 97% on-time shipment rate.
Redirected shipments en route in response to customer requests.
Processed 60 shipments per hr.
Loaded products weighing up to 80 pounds onto trailers for delivery.
Loaded and unloaded pieces into boxes for shipment. Cashier 01/2014 to 08/2014
Jack in the Box Las Vegas, NV
Reported to each shift on time and ready to work.
Greeted customers and provided excellent customer service.
Operated the drive-through window and sales register quickly and efficiently.
Maintained high standards of customer service during high-volume, fast-paced operations. Customer Service Representative 09/2012 to 11/2013 SITEL Las Vegas, NV
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Sales Associate 01/2010 to 08/2012
Element Skateboarding Las Vegas, NV
• Operated a cash register for cash, check and credit card transactions with 98% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions. Education
High School Diploma -2009
American Academy of Pinecrest Miami, FL
Contact this candidate