General Manager Customer Service
Resume:
(C)802-***-**** (H) 802-***-****
*** **** **** **. ******* V.T.
*****************@*****.***
Throughout my career I have learned to Inspect the expectation. I have extensive experience in customer service.Believing strongly in the Hilton Hotel Concept that ”Make It Right” consistently leads to best outcome. I possess Strong contract negotiation and process improvement skills. I Enjoy working with others.I am a conceptual thinker and a problem solver. I deliver a strong dependable and proven mechanical skill set.I am a team player. Executive Chief Engineer
DoubleTree by Hilton Burlington Vermont
2023-Present
Reporting directly to the General Manager. Responsibilities include day to day management of a staff of thirty engineers, property managers and Marketing professionals.Overseeing and processing payrolls.Includes Human Resource responsibilities. I Ensure the Guest safety and satisfaction are met through brand standard compliance and best practice. I am a member of the Executive Committee for Long Term Project Management. Overseeing construction of new properties as well as safety compliance and property improvements at individual Hilton properties
Senior Estate Management
Rural resources Stowe Vermont.
2018-2023
Reporting directly to Owners Tim and Erica Bryan. My responsibilities included property owner satisfaction. The inspection of all operating systems and safety compliance of 35 properties both commercial and residential. Facilitating upsells in system improvements. Example: Heating,cooling,Property management integration,RO water systems etc.. Chief Engineer/Operations Director
Golden Eagle Resort
2014-2018
Engineering and Operations Director responsibilities included day to day property maintenance.Planning and completing long term Property improvement plans for a property wide renovation.Meeting with ownership. Responsible for the yearly budget. Meeting and directing contractors.Payroll processing,Human resource and Guidance work.Ensuring Safety and compliance for staff and guests. Advisor to General Manager.Grounds Keeper and Snow removal. Received my Certified Pool Operator State Certificate. Chief Engineer
Trapp Family Lodge Stowe Vermont.
2003-2014
Managing a staff of sevin Engineers. Ensuring the entire 5200 acre facility was operational.Rooms were impeccable,well maintained and provided an Austrian flair. Guest safety and experience was the most important focus. I reported directly to Johannes Von Trapp Owner. Responsibilities included all mechanical services. We would not bring in any third party vendors.Payroll and yearly budgets. Capital expense plans. I was involved in all renovations and property improvement plans from 2003-2014.
Allberg Metalworks LLC.
A Metal fabrication, design and installation LLC.
Shop located On Town Hill rd. Wolcott Vermont
1990-Present
Throughout my working career I have owned and managed this business. I have product installed worldwide,including Trapp Lodge, Doubletree by Hilton and other private residences in Stowe Vermont
Education:
Johnson State College Johnson Vermont.
Associates Degree/Bachelor Liberal arts.
1984-1988
Baran Institute of Engineering Technology.
Master Diesel Engineer Certification.
HVAC Refrigeration Certification
SAE Diesel Engineer
Special Endorsements:
Certified Pool Operator/Water Specialist. State of Vermont SAE Master Diesel Technical Engineer.
Vt Dept of Environmental Conservation. Water monitoring Field research .Reporting directly to State of VT limnology.
Hilton Hotels Executive Management training requirement: Cyber Training.Completed Training.
Advanced Fire safety and Emergency Response.Completed Training. Make It Right. Completed Training.
References:
Andrew Carnouyer. General Manager Marriott Hotels. 802-***-**** Sam Von Trapp. Owner Trapp Family Lodge. 802-793-002 Tim Bryan Owner rural Resources Stowe Vermont. 802-***-**** Scott Zamore Exec. Sales Tiger Connect. 781-***-**** Dr. Andrew Lawson Radiologist DRA. 203-***-****
Dennis Jakubowski Project management Linchris Properties 603-***-****
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