Fernando Rodriguez Jr

Dedicated Computer Engineer with hands-on experience.

Converse, TX 78109

ad2197@r.postjobfree.com

+1-210-***-****

Dynamic professional with a versatile background in fast-paced business, datacenter, and medical settings. Exceptionally skilled in operations, customer service, planning, logistics, resource optimization, and managing escalations. A motivational leader proficient in teaching, training, and empowering employees. Demonstrates excellence in customer service, efficiency improvement, and profit optimization. Proven track record of successfully managing diverse resources with a creative and effective approach. Flexible, results-driven, and committed to ensuring quality processes and products.

BACKGROUND SUMMARY

Proficient in Operations Management, Customer Service Programs, On-Boarding, Organizational Effectiveness, Marketing Strategies & Programs, and Project Proposals. Experienced in Resource Planning & Management, Libre Office Fraud Review Processes, Content Creation, and Six Sigma Green Belt methodologies. Skilled in Policies & Procedures Development, working with various Operating Systems, Simple Website Administration, and Account Management. Demonstrated expertise in Program Analysis and Evaluation, Simple Search Engine Optimization, Small Project Management, and End-user smartphone testing. Technical proficiency extends to Windows 10, Server 2008, 2019, Novice Linux, Novice OSX, iOS, and Android platforms. Willing to relocate to: San Antonio, TX - Austin, TX - Corpus Christi, TX Authorized to work in the US for any employer

Work Experience

Field Engineer II

Unisys - San Antonio, TX

December 2022 to Present

Accomplished Field Engineer 2 with a proven track record in providing technical support, troubleshooting, and maintaining equipment. Proficient in executing installations, upgrades, and system optimizations in diverse field environments. Demonstrates expertise in diagnosing and resolving complex issues, ensuring optimal functionality. Adept at collaborating with cross-functional teams and providing effective solutions to meet project objectives. Possesses strong communication and problem-solving skills, contributing to the seamless operation of field activities. Committed to delivering high-quality service and adapting to evolving technological landscapes.

Sr. Technical Support Analyst

Dell - Round Rock, TX

January 2013 to October 2022

Offering specialized technical support and conducting component replacements for warranted servers catering to both SMBs and Enterprise-sized businesses. Proficient in server administration and adept at addressing inquiries related to comprehensive solutions across diverse platforms. Holds a SNIA Certified Storage Engineer certification, with current expertise focused on managing Compellent, EqualLogic, and Legacy EMC Storage Systems.

Personal Computer Technician

PrimeStyleLtd - San Antonio, TX

September 2012 to January 2013

Created small business as hands-on in diagnosing and resolving hardware and software issues. Proficient in system troubleshooting, maintenance, and upgrades. Provided technical support to end-users, ensuring optimal functionality. Skilled in hardware installation, software configuration, and addressing user concerns. Committed to delivering efficient solutions and staying updated on emerging technologies in the personal computing landscape.

Client Relations Manager

ServerBeach a Peer1 Company - San Antonio, TX

June 2010 to September 2012

Proven Client Relations Manager with a track record of fostering strong relationships and ensuring client satisfaction. Skilled in understanding client needs, providing tailored solutions, and managing accounts to enhance overall experience. Exceptional communication and interpersonal abilities, adept at navigating complex client situations. Experienced in collaborating with cross-functional teams to deliver excellent service. Committed to driving client retention and contributing to business growth through effective relationship management.

Datacenter Operations Technician

ServerBeach a Peer1 Company - San Antonio, TX

July 2008 to June 2010

Results-oriented Data Center Operations Technician with hands-on experience in maintaining, troubleshooting, and optimizing data center infrastructure. Proficient in hardware installation, server maintenance, and ensuring the reliability and security of critical systems. Skilled in monitoring performance metrics, implementing preventive maintenance, and responding to emergencies. Demonstrates expertise in collaborating with cross-functional teams to uphold data center efficiency. Committed to maintaining high standards of operational excellence and staying abreast of industry best practices.

Telemetry Technician/ Unit Secretary

Acuity Hospital of South Texas - San Antonio, TX

May 2006 to June 2008

Vigilantly observed patients' heart rhythms on cardiac monitors, skillfully interpreted six-second telemetry strips, and efficiently handled administrative assistant duties with unwavering attention to detail.

Telemetry Technician/Unit Secretary

Corpus Christi Specialty Hospital - Corpus Christi, TX July 2002 to May 2006

Served as Team Lead, overseeing CNA's and support personnel, ensuring smooth coordination and effective teamwork. Proficiently monitored patients' heart rhythms on cardiac equipment, interpreted six-second telemetry strips, and adeptly managed unit secretarial duties. Education

Associates of Applied Science in Computer Networking Systems ITT Technical Institute, San Antonio, TX, USA - San Antonio, TX May 2006 to June 2008

Skills

• Operating Systems

• Technical Support

• Mac OS

• Operations Management

• Linux

• Six Sigma

• Microsoft Windows

• Search Engine Optimization (SEO)

• Computer Networking

• Help Desk

• Project Management

Languages

• Spanish - Intermediate

Links

https://www.linkedin.com/in/frodriguez2010

Certifications and Licenses

CompTIA Storage+

November 2016 to Present

A fundamental understanding of the entire Storage Networking industry and all the components that enable today’s and tomorrow’s Data Centers. A fundamental understanding of the how tiered storage enables cost effective Data Centers and all the standards and associations that drive today’s Storage Networking technologies (FCIA, STA, SNIA, etc.).

Lean Six Sigma Green Belt

June 2012 to Present

Individual possesses a thorough understanding of enhanced problem-solving skills, with an emphasis on the DMAIC (Define, Measure, Analyze, Improve and Control) model. Assessments

Technical support — Proficient

May 2020

Performing software, hardware, and network operations. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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