Support Specialist Dollar General
Resume:
MELISSA A TAYLOR
**** ********* ***, ************, ** 32254
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Ability Summary
Spreadsheet Management Conflict Resolution Techniques
Multi Line phone proficiency Client Relations Specialist
Experience in high energy situations Focused on Customer Satisfaction
Administrative Support Specialist Superior Communication skills
Microsoft Office Proficiency Problem Resolution
Employment History
Assistant Manager Retail
05/2018 - Current
Dollar General
Jacksonville, FL
Responsible for opening and closing of the store.
Complete all cash handling such as daily bank deposits.
Cashiers drawers to start there shift, daily counting.
Greet all customers in a positive manner.
Ensure a clean well stocked store for customers.
Responsible for weekly inventory ordering for the store.
Assistant Store Manager
10/2017 - 04/2018
Family Dollar Store
Jacksonville, FL
Responsible for opening and closing of the store.
Ordering weekly inventory, kept record of all payroll, bank deposits, cash register deposits and receipts.
Assisted all customers that needed help or specific product.
Assisted with the training of new employees.
Office Manager
10/2013 - 06/2016
Ttopz Video Games
Jacksonville, FL
Responsible for opening and closing of the store. Overseeing the recruitment of the new staff.
Responded to customer inquiries and complaints.
Responsible for monthly advertisement and employee scheduling.
Daily bank deposits, ordering and processing inventory.
Organized weekly sales reports for the sales department to track product success.
Sales Administrator
01/2009 - 08/2011
Vistana Home Services
Jacksonville, FL
Make contact with customers and explain services.
Represent our clients in a positive, professional manner while working to exceed customer and company expectations.
Retained and ensued proper handling and care of 150 client accounts, daily inbound and outbound calls
and key entered orders, faxes, backorders and credit memos for assigned accounts and clients
Education and Training
Completion Date
Issuing Institution
Location
Degree Received
Course of Study
2013
FCCJ
Jacksonville, FL
High School Equivalency Diploma
General High School Curriculum
Additional Information
Customer Assistance: Researched and rapidly resolve client conflicts to prevent loss of key accounts.
Computed Data Reports: Provided required weekly, monthly, and quarterly reports listing sales figures and client track records.
Customer Service: Worked with company systems such as live support and diligently completed all assigned tasks working over-time if needed.
Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions,
and orders.
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