Patricia Anne Lawat

Kasinto Mactan

Lapu-Lapu City, Philippines, 6016

099********

ad20xo@r.postjobfree.com

Objective:

Motivated and dedicated third-year college student seeking a customer service position/ virtual assistant to support my financial needs while gaining valuable professional experience. With a strong commitment to delivering exceptional service and excellent communication skills, I aim to contribute to the success of the organization and enhance customer satisfaction.

Education:

Bachelor of Secondary Education (English)

University of Cebu

Cebu City, Philippines

Expected Graduation Date: June 2024-2025

Relevant Coursework:

- English Literature

- English Grammar and Composition

- Teaching Methods in English

- English Language Acquisition

- Reading and Writing Instruction

Skills:

Customer Service: Demonstrated ability to provide outstanding customer service, including effective problem-solving, active listening, and conflict resolution skills.

Communication: Excellent verbal and written communication skills, enabling me to convey information clearly and professionally to customers and team members.

Time Management: Strong organizational skills and the ability to prioritize tasks efficiently, ensuring timely completion of assignments and meeting deadlines.

Adaptability: Proven ability to adapt to diverse situations and handle challenging customer inquiries with patience, empathy, and professionalism.

Teamwork: A collaborative team player, capable of working effectively with colleagues to achieve common goals and contribute to a positive work environment.

Experience:

Customer Service Representative Foundever

Cebu, Philippines

Duration: One year

- Assisted customers in a friendly and professional manner, answering inquiries, resolving complaints, and providing product information.

- Maintained a high level of accuracy in order processing and ensured timely delivery of products.

- Collaborated with team members to improve customer service processes, resulting in increased customer satisfaction.

- Handled a high volume of customer calls and emails, maintaining composure and professionalism in fast-paced environments.

Additional Academic Awards:

Junior High School

In Abellana National School Cebu, Philippines

From grade 7 to grade 10 consistent top student

Graduated with honor (2018-2019)

Senior High School

In University of Cebu, Cebu City, Philippines

From grade 11 to grade 12 consistent top student

Graduated with high honor (2020-2021)

College

In University of Cebu, Cebu City, Philippines

From 1st year to 2nd year consistent Dean’s Lister

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