Customer Service Virtual Assistant
Resume:
Patricia Anne Lawat
Kasinto Mactan
Lapu-Lapu City, Philippines, 6016
*******************@*****.***
Objective:
Motivated and dedicated third-year college student seeking a customer service position/ virtual assistant to support my financial needs while gaining valuable professional experience. With a strong commitment to delivering exceptional service and excellent communication skills, I aim to contribute to the success of the organization and enhance customer satisfaction.
Education:
Bachelor of Secondary Education (English)
University of Cebu
Cebu City, Philippines
Expected Graduation Date: June 2024-2025
Relevant Coursework:
- English Literature
- English Grammar and Composition
- Teaching Methods in English
- English Language Acquisition
- Reading and Writing Instruction
Skills:
Customer Service: Demonstrated ability to provide outstanding customer service, including effective problem-solving, active listening, and conflict resolution skills.
Communication: Excellent verbal and written communication skills, enabling me to convey information clearly and professionally to customers and team members.
Time Management: Strong organizational skills and the ability to prioritize tasks efficiently, ensuring timely completion of assignments and meeting deadlines.
Adaptability: Proven ability to adapt to diverse situations and handle challenging customer inquiries with patience, empathy, and professionalism.
Teamwork: A collaborative team player, capable of working effectively with colleagues to achieve common goals and contribute to a positive work environment.
Experience:
Customer Service Representative Foundever
Cebu, Philippines
Duration: One year
- Assisted customers in a friendly and professional manner, answering inquiries, resolving complaints, and providing product information.
- Maintained a high level of accuracy in order processing and ensured timely delivery of products.
- Collaborated with team members to improve customer service processes, resulting in increased customer satisfaction.
- Handled a high volume of customer calls and emails, maintaining composure and professionalism in fast-paced environments.
Additional Academic Awards:
Junior High School
In Abellana National School Cebu, Philippines
From grade 7 to grade 10 consistent top student
Graduated with honor (2018-2019)
Senior High School
In University of Cebu, Cebu City, Philippines
From grade 11 to grade 12 consistent top student
Graduated with high honor (2020-2021)
College
In University of Cebu, Cebu City, Philippines
From 1st year to 2nd year consistent Dean’s Lister
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