Summary

Enthusiastic and Professional

Manager with 13 years of experience directing agents and maintaining a pleasant and efficient team workflow Experience

Quality Resource Management

Performance Analyst, White House, TN

06/2010 - Present

Overseeing performance of agents on a daily basis. Maintaining stats for each client based on their contractual agreements. Handled Excel spreadsheets for stats, schedules, additonal coverages and PTO's. Comminication with the staff in regards to departmental needs and/or changes. Setting up and joining Microsoft Teams meetings. Handling numerous emails in multiple inboxes. Assisted in areas that the department is short staffed. Knowledegable in various software applications.

Skills

Computer skills, Microsoft office, Microsoft outlook, Microsoft word, Microsoft excel, Administrative experience, Organizational skills, Office experience, Time management, Communication skills, Customer service, Microsoft Teams, Avaya, Data entry, Communications

Education

High School Diploma

Westmoreland High School, Westmoreland TN

06/2002

Heather Smith

Springfield, TN / ad20w3@r.postjobfree.com / 615-***-****