Data Entry Customer Service
Resume:
Mary K. Johnson
Claremore, Oklahoma 74017
**************@*****.***
Objective: To be able to grow within a company, gain knowledge and experience, and achieve my highest goals.
ST Francis Hospital Laurate
CNA/ PT tech
Eating disorders Unit - Counting proteins, carbs, fats, fruits vegetables and fluids – caloric intake,
Data entry
Observations of behaviors while developing rapport and trust with patients
Adult and Adolescences
Adecco/Accenture Dept of Unemployment Maryland
September 2021 - Present
Front office and Benefit payment control - fraud Agent
Customer service
Phones 20 to 30 phone calls per day
Quality performance matrix Obtained at 100%
Electronically submission forms to State agents
Examine and investigate fraud claims.
Examine and investigate backdated claims and processing.
Examine and investigate ID, Passports, SS cards and Birth certificate.
Ability to help claimant process claims, assist claimants in navigating their personal devices within state websites all while keeping claimant calm with patience and understanding of their financial distress.
Adecco/Computershare contracted/UBS Temp
December 2020 – August 2021
Loan Processor / Discloser Specialist
Administration of Loan Transfer activities Effectively communicate and explain loan application deficiencies to a loan officer.
Review documents for accuracy and compliance
Understand and strictly adhere to RESPA, Dodd-Frank, and HMDA regulations.
Confirm documentation submitted meets minimum company requirements.
Generate accurate initial disclosure within mandatory time frames.
Perform file review loan submission and complete quality application audit.
Generate accurate initial loan disclosures.
Prep Loan file for initial underwriting submission
Manage communication to Loan Officer when necessary.
Ensure all work is performed within company defined guidelines and standards.
General knowledge of loan UW guidelines
Ability to review and understand 1003, 1008, and borrower loan documentation.
Issue Notice of Incomplete Application Notifications, Adverse Action Notices
Notify applicable parties of incomplete transaction information or corrections needed.
Monitor Receipt of minimum document / app requirements for submission to underwriting
Experienced in Encompass and DU
Updated knowledge, training in compliance, Title, survey, legal, trust, ECD, NOI
Updated knowledge, training for loan processor provided by UBS.
Please see previous knowledge and experience in loan processing, and mortgage loan broker from 1999 -2013
August 2020 – October 2020
OSU Medical Center-CNA
Centra Healthcare solutions / CoAdvantage
Floors worked as a Tech and or CNA; Med-Surg floor, ICU, Adult ICU, CVIC, Newborn, Pediatric, Orthopedic, Oncology, Emergency Room Department
Med- Surg 1st and 2nd floor.
Prepared patient for pre op and post-op … Post op Knee and Shoulder surgery’s placed ice machine on patients and monitoring. Pre op stent placement shaving, pre op vitals and post – op vitals, cared for pre- op and post op hysterectomy, monitoring pad saturation. Post of vitals every 15 minutes for minimum of hour or until vital were clear and stable by RN. Monitor all post of patient for sign of infection, eating and swallowing difficulties, increase or decrease in BP, HR, Respirations, fever, Oxygen saturation and consciousness,
The Med-Surg floor was a mix of patients who were inpatient for multiple illness from MERSA, Pneumonia, Pregnancy, Overdose, Flue, etc., other patients were daily surgery patients.
Transfer using sit and stand machine and Hoyer lifts and manual transfers,
Vitals every 4 hours, I’s, and O’s, … ostomies, Foley’s JP drains, and daily urine and BM output with daily fluid and meal input
Charting
Secretary Duties such as, answering phone calls from doctors, nurses and patients and directed message to appropriate personnel, Faxing, updating charts all while answering call lights.
Glucose monitoring and testing
Daily showers for all inpatients, answering call lights, taking care of all patient’s daily needs from passing ice, cleaning rooms, feeding, dressing to toileting needs.
Alzheimer' unit, - Assisted in daily therapeutic activities and all daily needs.
Isolation procedures
March 2017 – May 2020
St John Medical Center
CNA
Floated hospital and surrounding metro area as CNA
Floors worked as a Tech and or CNA; Med-Surg floor, ICU, Adult ICU, CVIC, Newborn, Pediatric, Orthopedic, Oncology, Emergency Room Department
July 2015-2016
Claremore Hillcrest Hospital
CNA
Med- Surg 1st and 2nd floor.
Prepared patient for pre op and post-op … Post op Knee and Shoulder surgery’s placed ice machine on patients and monitoring. Pre op stent placement shaving, pre op vitals and post – op vitals, cared for pre- op and post op hysterectomy, monitoring pad saturation. Post of vitals every 15 minutes for minimum of hour or until vital were clear and stable by RN. Monitor all post of patient for sign of infection, eating and swallowing difficulties, increase or decrease in BP, HR, Respirations, fever, Oxygen saturation and consciousness,
The Med-Surg floor was a mix of patients who were inpatient for multiple illness from MERSA, Pneumonia, Pregnancy, Overdose, Flue, etc., other patients were daily surgery patients.
Transfer using sit and stand machine and Hoyer lifts and manual transfers,
Vitals every 4 hours, I’s, and O’s, … ostomies, Foley’s JP drains, and daily urine and BM output with daily fluid and meal input
Charting
Secretary Duties such as, answering phone calls from doctors, nurses and patients and directed message to appropriate personnel, Faxing, updating charts all while answering call lights.
Glucose monitoring and testing
Daily showers for all inpatients, answering call lights, taking care of all patient’s daily needs from passing ice, cleaning rooms, feeding, dressing to toileting needs.
Alzheimer' unit, - Assisted in daily therapeutic activities and all daily needs.
Isolation procedures
1999-2010
Independent Mortgage Groups including Wells Fargo Mortgage Group
Oklahoma City, & Tulsa, OK,
Loan Officer
·Marketing to realtors, builders, investors, and clients
·Strong Intrapersonal skills/Member service Skills
·Gained Customer confidence.
·Purchase / Re-finances/Construction loans/Bridge Loans/184 loans (Indian loans)/ FHA/Rural Development /Hard Money
·Credit repair, increased fico score in 30 days
·Commercial clients with commercial loans, From small to multi- billion-dollar construction loans
·Investor clients with investor loans
·Recurring clients with residential re-finances
·A-D credit
·knowledge 1099 Self-employment Income/Profit and Loss, Schedule C Statements and outside United States Tax/income Requirements
·Processed own loans.
·Closed difficult loans.
·Strong, Persistent, Independent, with a social, smiling personality.
·Financial Advisor
·Knowledge in DO electronic underwriting engine, e-magic, and many lenders electronic underwriting engines
·Knowledge also in Microsoft word, excel, power-point, outlook, manufacturing marketing templates, signs.
·Experience in reading Credit Reports. Resources for helping clients repair their credit.
·Excelled an understanding in Appraisals, cost approach appraisals, Engineering reports.
·Mathematically inclined, accounting background, and business background, Data Entry, Loan Originator, Oklahoma Certification # MLO03292
·Great ratios with finished Loans 20 Loans of 25 Closed in 2 months.
March 2011- March 2013
United States Post Office
Rural Carrier
Sorted Mail, Customer Service, Delivered Mail, On the job Car repair.
Tax Season 2008
Jackson Hewitt
Tax Preparer
·Prepared Taxes electronically and handwritten.
·Answered Tax questions
·Educated and tested on tax laws and guidelines of the IRS
·Supervised store of Catoosa
·Printed checks
·Deposited end of day deposits
·Cash handling
·Customer Service in person and phone
·Filed, phone, greeted customers, Data entry, 10 key data entry
·Resolved and managed tax errors of customers
·Talked Directly with IRS about customer tax issues.
·Open and closed store
January 2015-2016
Tulsa Community College
Student
Continued Applied Science Degree, 120 College credits.
Current GPA is 3.88
January 2013-2015
Rogers State University
Claremore, Oklahoma
Nursing student
1996
Morgan Community College
Denver Co.
·Chemistry, Spanish, Accounting 1, Computers 1-3,
Loan Origination History
Jan 1999-April 2002 - Stratford Mortgage Group, Denver, Colorado
Jan 2003-October 2004 - Oklahoma Custom Lending, Oklahoma City, Oklahoma
October 2004- June 2007 - Dutch Creek Mortgage Group, Oklahoma City, Oklahoma
June 2007-May 2009 - FFA Mortgage Group, Tulsa, Oklahoma
May 2009- Jan 2010 - Wells Fargo, Tulsa, Oklahoma
CNA History
1999-2000 Aurora Care Center 10201 E. 3RD Ave. Aurora, Colorado 80010 303-***-**** Fax: 303-***-****
2000-2002 St. Joseph Hospital - 1375 E. 19th Ave. Denver Colorado 80218 303-***-****
2005-2007 Maxim Health Care - 2601 NW Expressway Oklahoma City, Oklahoma 73112 918-***-****
January 2008- September 2009 - Phoenix Residential Services 20 West 2nd Street Suite 200 Sand springs, Oklahoma 74063
918-***-**** Fax: 918-***-****
2007- Oct 2009 - Total Medical Health Care 9435 E 51st Street Tulsa, Oklahoma 74145
July 2015-2016 - Claremore Hillcrest Hospital 1202 North Muskogee Place Claremore, Oklahoma 74017 918-***-****
March 2017 – May 2020 St John Medical Center 2100 South Wheeling Ave. Tulsa Oklahoma, 74104 918-***-****
August 2020 - Oct 2020 - OSU medical center – Tulsa, Centra Healthcare solutions / CoAdvantage Corporate Headquarters 3350 Buschwood Park Drive, Suite 200 Tampa, FL 33618 813-***-****
March 2017 – May 2020 - St John Medical Center 2100 S Wheeling Ave · Tulsa, OK 74104 918-***-****
May 2023 - August 2023 - laureate Psychiatric Hospital 6655 S Yale Ave, Tulsa, OK · 918-***-****
March 2011- March 2013 United States Post Office HR office: 4025 West Reno Ave. Oklahoma City, Oklahoma 73195
877-***-**** Carried in Chelsea, and Claremore Oklahoma
September 2021 – June 2023 ACCENTURE LLP/IQN - (Remote) 14420 E 460 RD MD CLAREMORE OK 74017-2765
Adecco USA Inc 175 Broad Hollow Road Melville, NY 11747 8905 US: 866-***-**** Adecco USA Inc: 14122 West McDowell Rd STE 104 Goodyear AZ 85395 Branch: 2585 MacArthur Boulevard, Lewisville, Texas
Other Skills:
·Wells Fargo Training Course
·Jackson Hewit Tax Course
·Computer Software: Office 2003 and 2007, 2010, word, excel, media, PowerPoint, mortgage Point, outlook. Knowledge and experience in Premature newborn infants weighing less than 3 pounds.
·CNA, Oklahoma, #320*********
·Knowledge and experience in Chronic Asthma, nebulizers, oxygen, bronchodilators, and wide range of asthma medicines. Skilled, knowing when patients are having trouble breathing, such as retractions, the different sounds in wheezing and congestion, nasal flaring, cough, from severe to mild breathing troubles.
Contact this candidate