IRENE J AWUNGFUET

SCRUM MASTER

EXPERIENCE SUMMARY

Certified Scrum Master, Certified Professional Scrum Master, with 8 years of hand-on experience leading teams to deliver through the Software Development Life Cycle (SDLC). Throughout my career as a Scrum Master, I have become a well-informed Servant Leader who engages in continuous learning in Agile Methodology; exchanging knowledge with project managers and other Scrum Masters. Along with vast knowledge in Agile/Scrum processes/procedures, Health care claims, encounter and client enrolment area. I am also versed with SAFE and KANBAN, and I am accustomed to working with several Agile Project Management tools such as: JIRA, Rally, and Confluence. And communication tools like Zoom, Microsoft Teams, and Mural.

EDUCATION

●BS of Science in Management

university of Buea

●Supply Chain Management and Logistics with (CIFFA)

Trios College

●Certified Scrum Master (CSM)

●PSM 1

●SAFe Certified Scrum Master

●PMP Certified

TECHNICAL SKILLS

Agile Methodologies: Scrum, SAFE, Kanban

Tools: JIRA, Rally, VersionOne, Confluence Toad, Microsoft Teams and Mural.

LANGUAGES

English: Perfect

French: Basic

PROFESSIONAL EXPERIENCE

Sr. SCRUM MASTER

Air Canada

April 2022- Dec 2022

Major project: We are working on a telephony system that will help the customer to do self-bookings, in order to reduce the time that the agent will use to help the customer when they call in.

●Lead all Agile related ceremonies including: Backlog Grooming, Sprint Backlog Grooming, Sprint Planning, Sprint Review and Retrospective meetings

●Ensure team is focused on completing sprint goals and priorities

●Ensure each team member has tasks corresponding to their work for the day

●Identify & facilitate removal of blocking problems for sprint issues

●Guiding the team on how to get the most out of self-organization

●Assessing the scrum maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

●Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of problem solving

●Facilitating getting the work done without coercion, assigning, or dictating the work

●Facilitating discussion, decision making, and conflict resolution

●Assisting with internal and external communication, improving transparency, and information

●Providing all support to the team using a collaborative leadership style whenever possible, and leading by example

●Ensure that proper documentation (i.e., program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team’s backlog of work

Bell Canada

January 2020- March 2022

Major Project: I coach teams that successfully desire and build the road network for different ministries and Agencies and do provide them with connectivity

●Ensure that user stories and tasks are well refined, and the team is clear on the business needs.

●Facilitated development team in playing Planning Poker to help the team define story points for user stories during Sprint planning.

●Assisted Product Owner in converting Epics into smaller user stories.

●Organised and facilitated Spring planning, Daily Stand-ups, Sprint Reviews/Demos, Spring Retrospectives and other Scrum related meetings.

●Extensively applied the best use of JIRA’s features in keeping track of user stories, task and progress of the work through tracking the velocity and capacity of the team, also constantly monitored Burndown and Burnup charts for evaluation.

●Used Jira Software and Confluence together to organise software documentation in one place, collaborate more effectively, and ship projects faster.

●Constantly monitored development work, Spike, Technical Debts and worked on removing impediments to improve the team’s performance.

●Ensured Agile/Scrum processes are implemented effectively and provided coaching and training at the level of the team, department and company to maximise its benefits.

●Identified and removed impediments; preventing distractions that interfere with the ability of the teams to deliver the Sprint goal; facilitated discussion and conflict resolution.

●Ensured the development team practises the core Agile values and principles so that the team can move towards becoming self-organised and self-managed.

●Managed a team of onshore and offshore test automation engineers in an Agile development environment.

SCRUM MASTER

Canada: DHL Express

July 2018 – December 2019

Major Project: I coached and facilitated teams that successfully built the system software that helped provide information on the exact time the shipment will be delivered.

● Helps the team embrace SAFe core values, adopt and apply SAFe principles, and implement SAFe practices.

●Coach and mentor development team on adopting Agile principles, quality deliverables and self-organisation

●Work closely with Product Owner in their effort to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.

●Assist the team in preparation for ATR activities, including PI planning, System Demos, and the Inspect and Adapt.

●Organise and facilitate Sprint planning, daily Scrum, Sprint Review, Sprint Retrospective, release planning and other Scrum related meetings.

●Guides the team in establishing normalised estimates and helps the team understand how to estimate features and capabilities.

●Helps coordinate inter-team cooperation and helps the team operate well on the train.

●Helps the team focus on daily and Iteration goals in the context of current Program Increment (PI) objectives.

●Helps the team manage interpersonal conflicts, challenges, and opportunities for growth. Escalate people problems to management where necessary, but only when internal team processes have failed to resolve the issue; helps individuals and teams through personnel changes.

●Manage an onshore and offshore team using Microsoft Teams for communication.

●Collaborate with other scrum masters through Scrum of Scrums to identify the dependencies of each team.

SCRUM MASTER

Videri, Montreal

May 2016 – June 2018

Major Project: My Team worked on Digital display and Canvases

●Coached and mentored development team on adopting Agile Principles, quality deliverables and self-organisation.

●Provided guidance to the development team to ensure alignment with Scrum guidelines, while motivating and protecting them from distractions.

●Collaborated with the development team to define standard practices for continuous integration and delivery using Jenkins.

●Worked closely with the Product Owner to refine and maintain the Product Backlog.

●Collaborated with the project management team to identify potential risks and assist with development of preventive plans.

●Organised and facilitated Released planning, Sprint planning, Daily Scrum Stand-up, Sprint Reviews, Sprint Retrospectives and other Scrum related meetings.

●Introduced, coached and mentored the organisation in the implementation of Agile values and principles.

●Educated management and development team on the importance of automation and continuous integration in delivery of quality software.

●Focused on developing a trusted and collaborative team environment where problems can be raised without fear of blame or being judged without a complete focus on problem resolution.

●Facilitated planning meeting for effort estimation and prioritisation of user stories using Planning Poker, Fibonacci series as measurement technique.

●Tracked metrics such as Velocity, Burndown and Burnup charts, release progress

●Worked with Product Owners to support short-and -long term release planning, and to maintain Product backlog health in preparation for execution under SAFE framework.

●Led multiple Scrum teams to ensure that the Scrum framework is used as intended by educating the team on Agile practices and facilitating Scrum events/ceremonies.

Scrum Master

Ford Motor Company – Contract

Michigan, United States

April 2014 - May 2016

Major Project: My Team was working on an enhanced Dashboard. This dashboard gives a perfect control and quick report management to dealer shops. As a result, any changes made by manufacturers report goes directly to these dealerships dashboard and reflects in all reports accordingly

● Ensure that user stories and tasks are well refined, and the team is clear on the business needs.

●Facilitated development team in playing Planning Poker to help the team define story points for user stories during Sprint planning.

●Assisted Product Owner in converting Epics into smaller user stories.

●Organised and facilitated Spring planning, Daily Stand-ups, Sprint Reviews/Demos, Spring Retrospectives and other Scrum related meetings.

●Extensively applied the best use of JIRA’s features in keeping track of user stories, task and progress of the work through tracking the velocity and capacity of the team, also constantly monitored Burndown and Burnup charts for evaluation.

●Used Jira Software and Confluence together to organise software documentation in one place, collaborate more effectively, and ship projects faster.

●Constantly monitored development work, Spike, Technical Debts and worked on removing impediments to improve the team’s performance.

●Ensured Agile/Scrum processes are implemented effectively and provided coaching and training at the level of the team, department and company to maximise its benefits.

●Identified and removed impediments; preventing distractions that interfere with the ability of the teams to deliver the Sprint goal; facilitated discussion and conflict resolution.

●Ensured the development team practises the core Agile values and principles so that the team can move towards becoming self-organised and self-managed.

●Managed a team of onshore and offshore test automation engineers in an Agile development environment.

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