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Customer Service Representative

Location:
Lansing, MI
Posted:
January 23, 2024

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Resume:

Hayana Beene

Detroit, MI *****

ad20qc@r.postjobfree.com

+1-414-***-****

READY TO WORK

FAST LEARNER

EXPERIENCED

COMMUNICATIVE

VERY PROFESSIONAL

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Garage Attendant

Detroit Police Department - Detroit, MI

September 2023 to Present

Assist customers at the impound lot

Release cars

Sign paperwork

Fill in activity log daily

Customer Service Representative

UniFirst - Taylor, MI

January 2022 to Present

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

• billing

• accounts payable

• make emblems

• make and follow up on service requests

Head Start Lead Teacher

New St. Paul Head Start - Detroit, MI

July 2022 to January 2023

• Meeting with parents to discuss the goals and needs of students in their program

• Coordinating with administration to create education plans for the students

• Sitting in on the classes of other Teachers in an observational role

• Using information from observations to help other teachers grow by noting ineffective areas and sharing alternative methods that are more successful

• Assisting Teachers in the creation of lesson plans or in solving problems the Teacher is struggling to find a solution for

Security Officer

Greektown Casino-Hotel - Detroit, MI

April 2022 to July 2022

• unarmed Security Officer

• Followed all security and safety regulations

• Excellent attention to detail during emergency situations

• Monitored security surveillance equipment

Receptionist

A ONE DAY DENTURES - Southfield, MI

January 2022 to May 2022

Schedule patients appointment

Fill doctors and hygienist schedules accordingly

Call patients who have not been seen in 6months or more Send out postcards

Take payments

Customer Service Representative

Vericast - Livonia, MI

November 2021 to January 2022

Answer incoming calls

Explain transfers between banks

Give customers available banking info

Verify every customer

Telephone Agent

Debra's Medical Telemessaging - Detroit, MI

April 2021 to January 2022

• Answer incoming calls and respond to customer's emails.

• Management and resolve customer complaints.

• Sell products and place customer orders in the computer system.

• Identify and escalate issues to supervisors.

Front Desk Receptionist

Dental care management - Detroit, MI

January 2021 to December 2021

Check patients in

Find patients charts

Put charts in the correct bin

Security Officer

GardaWorld - Milwaukee, WI

June 2020 to January 2021

Secure Miller Coors entrances

Walk walking posts

Home Health Care Aide

Always Best Care Senior Services - Milwaukee, WI

January 2020 to July 2020

Care for senior citizen inside home.

Assist with living needs

Do laundry

Wash dishes

Help with going to the restroom

Put resident to bed

Service Scheduler

DAVID HOBBS HONDA - Glendale, WI

October 2019 to May 2020

Answer incoming calls

schedule service appointments

transfer calls to other departments

Technical Service Advisor

Concentrix - Milwaukee, WI

August 2018 to September 2019

Answer incoming calls

Troubleshoot devices

Answer general questions

Provide any support related questions within my scoop of support Childcare Lead Teacher

All Walks of Life - Milwaukee, WI

July 2017 to August 2018

Cashier/Customer Service

Sam's Club - Menomonee Falls, WI

June 2016 to June 2017

cash customer orders out.

greet each member 10 feet within me.

answer any questions member have.

renew members memberships

Cashier

Boston store clearance center - Milwaukee, WI

November 2015 to May 2016

Check customer orders, cash customers out, clean store, inventory, stock... Customer service representative

Jcpenney - Wauwatosa, WI

July 2015 to November 2015

Answer phones, place customers order, cancel orders, assist customer with reason for calling... Assistant Teacher

Berkley Building Blocks - Oak Park, MI

June 2013 to May 2015

Assist lead teacher

Care for child while in child care

Change diapers on timely schedule

Feed children on schedule

Make daily plans for children

Fill out daily forms to send home

Dietary Aide

Regency at Whitmore Lake - Whitmore Lake, MI

August 2012 to February 2013

Education

N/A in Business Management

ITTechnical Institute - Greenfield, WI

October 2015 to March 2016

High school diploma in General

Berkeley High School - Oak Park, MI

November 2012 to May 2013

Skills

• Business Management

• Dietary Aide Experience

• Medical Scheduling

• Medical Office Experience

• Commercial Cleaning

• Typing

• Security

• Home Care

• Laundry

• Insurance Verification

• Surveillance

• Food Preparation

• Medical Records

• Dental office experience

Certifications and Licenses

Security Guard

CPR & First Aid

July 2022 to July 2028



Contact this candidate