Field Service Technician

Gene A. Bernal

*** ***** ****** *******, ***** **567

727-***-**** ****.******.**@*****.***

SUMMARY

A highly skilled and analytical laser electro-optical technical engineer with extensive experience in laser diagnostics, equipment maintenance and repair, field service, research and development, production, installations and alignments, military defense projects, airborne, optical inspections, and manufacturing. Starts with an idea, researches terms, and develops product until design reaches client and company standards for production. A superior leader with demonstrated success in high-pressure environments. Manages multiple projects and leads teams with a systems-oriented approach to assignments to deliver top-quality projects and ensure the lasting success of an organization.

EXPERIENCE

CVS/Pharmacy Inc.

Winters,Texas

Field Service Technician 2019 – 2023

The primary responsibilities for this Field Service Technician include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in a service geography. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals. This Field Service Technician position involves driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls.

Mueller Inc. Ballinger,Texas

ICT Technician 2018-2019

Responsible for support of all desktop hardware and telecommunications equipment for all branches. Responded to all inquiries in a timely manner in person, via phone, email, and chat. Assisted with all aspects of technical support, including on-site visits as needed.

Angelo Audio Solutions San Angelo,Texas

Field Service Technician 2017-2018

Install, service, and provide technical assistance on ELog (Mix Telematics) systems mainly for oil field vehicles. Install audio video systems independently or as part of a team for commercial or private uses. Process all job cards that pertain to any ELog system that is being serviced or installed on a daily basis.

Gemini eTech Services Winters,Texas

Senior Field Service Engineer / Owner 2012-Present

Provide support and repair services for mobile devices, tablets, and computers.

Casa Cabana Restaurant – Family Business Winters, Texas

Asst. Manager/ Cook 2012-Present

Manage four employees per shift on the everyday business, run the grill, and fryer on any given shift as needed. Purchase all required supplies on a weekly basis as well as oversee and balance the books for alcohol sales.

Fugro Roadware, Inc. Richmond, Virginia

Field Technical ARAN System Operator 2017-2017

Operate a highly equipped van with HD cameras, Lasers, and various computer equipment and hardware to analyze all roads for the DOT of various cities/states to determine the current condition and if future repairs would be required.

Mastec/Directv, Inc. Tuscola, Texas

Field Service Satellite Technician 2016-2017

Install home or commercial accounts and programing of all installed equipment, and provided onsite and phone support to previous customers as well as fellow co-workers.

Walmart Supercenter Ballinger, Texas

Overnight Stocker 2016–2016

Down stack all dry goods and frozen groceries onto the sale floor and stock according to company standards and finalize all assigned tasks.

Walmart Neighborhood Market Winters, Texas

Support Manager 2014-2015

Receive and unload all incoming merchandise, and finalize all required paper for the night by the end of shift. Close, countdown, and run a sales report for all registers by end of shift and deposit all necessary money from the registers into the company safe. Down-stack all dry goods and frozen groceries onto the sale floor and stock according to company standards with the assistance from associates. By the end of everyone's shift and closing of the store for the night to make sure all associates had finalized all assigned tasks.

Associate / Cashier 2015-2016

Down stack all dry goods and frozen groceries onto the sale floor and stock according to company standards and finalize all assigned tasks. Run register on any given day as assigned per management.

Leica Microsystems, Inc. Tampa, Florida

Senior Confocal Field Service Engineer 2011-2012

Offered technical service and support on equipment within company, ISO, FDA, and budgetary guidelines to minimize customer downtime and generate revenue opportunities for Leica. Acted as point person on Click Software end-user training and troubleshooting.

●Installed equipment, trained customers, and maintained and repaired equipment when needed.

●Responsible for all inventories related to each system.

●Sole technician for state of Florida, servicing over 15 customers.

FLIR Government Systems, Inc. Orlando, Florida

Senior Service and Production Electro-Optical Technician 2008-2011

Held responsibility for building and testing diode-pumped solid-state lasers for fielded applications. Set up and utilized laser laboratory diagnostic equipment, including optical test equipment, beam diagnostics, and energy measurement and thermal test equipment. Performed a variety of technical functions related to calibration, alignment, fabrication, assemble, modification, and final test of laser assemblies and optics. Assisted in development of production processes and procedures and supported other activities to meet shipping requirements as needed.

Fibertek, Inc. Herndon, Virginia

Senior Research and Development Electro-Optical Technician 2004-2008

Offered technical support to high-energy solid-state laser development within research and development department. Worked independently on experiments to test and prove concepts for high-energy and solid-state lasers. Worked effectively on new solid-state laser design, optics system, and technology demonstration. Partnered with senior scientists to align, maintain, and troubleshoot Q-switched solid-state lasers. Maintained accurate laboratory notebook on experiments performed and data taken. Interacted with senior management and scientists to determine priorities and schedules. Communicated with senior management and scientists on project issues. Drafted process methods and work instructions for subsequent transfer to manufacturing.

Northrop Grumman Laser Systems, Inc. Apopka, Florida

Electro-Optics Technician II 2001-2004

Worked closely with engineering on design, build-up, repair, maintenance, and evaluation of corporate diode-pumped solid-state laser system while meeting all company deadlines. Supervised team of four people in production of product being built.

ADDITIONAL EXPERIENCE

Wire One Technologies, Inc., Waco, Texas, Field Service Telecommunications Engineer, 1999-2001.

Installed and repaired on-site video conference equipment, including product in Wire One quota. Conducted

administrative training for client and troubleshot networks as well as any hardware or software problems.

Convergent Energy, Inc., Waco, Texas, Field Service Electro-Optical Engineer, 1998-1999.

Installed and repaired customer equipment on site to ensure operational quality of systems. Served as liaison

between customers and technical support on standard service-related and technical matters.

Completed degree in Laser Electro-Optics between 1995 and 1998.

Symbol Technologies, Inc., Dallas, Texas, Customer Service Representative, 1990-1994.

Worked with customers on phone and on site to troubleshoot software, hardware, and terminal issues.

Maintained hand-held inventory data terminals and hand-held laser barcode scanners for customers, with

three-day maximum repair time. Handled shipping, receiving, and data entry of packages.

EDUCATION

Texas State Technical College, Waco, Texas

A.A.S. Degree in Laser Electro-Optics, 1998

DeVry Institute of Technology, Irving, Texas

A.A.S. Degree in Electronics, 1990

PROFESSIONAL DEVELOPMENT

Texas Security Alarm License-Active

Diamond CO2 Service, Coherent, Inc.

Industrial Lasers and Safety, Laser Institute of America

AFFILIATIONS

Mexican-American Engineers and Scientists, Waco Chapter President

Photonics Club, Waco Chapter Treasurer

COMPUTER SKILLS

Hardware: IBM-Compatible PCs, Digital and Analog Meters, Digital Phosphor Oscilloscope, Laser Energy Power Meters

Software: Windows XP Professional, Microsoft Office 2010 Applications, Spiricon Laser Beam Diagnostics

SECURITY CLEARANCE

Inactive SECRET Clearance

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