Customer Service Call Center
Resume:
Jahmena Saintasse
Hudson, FL *****
ad20or@r.postjobfree.com
Orderly, proficient, and committed customer service agent with over four years of solid skills in customer relations and resilience in handling challenges in fast paced call center environment. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. I have been working from home for 2 years and I’m Comfortable working alone or with teams to accomplish on-time and accurate given tasks. Authorized to work in the US for any employer
Work Experience
Claims Operations Specialist
TTEC/USAA - Remote
November 2022 to Present
1. Prepare and process claims reports
2. Research And Analyzes Claims Issues
3. Answering customer calls, listening to their concerns and solving problems 4. Managing and updating customer databases
5. Handle and gather confidential information
6. Data Entry to company software system
Costumer Service Representative
Ttec/ Blue cross blue shield - Remote
November 2021 to October 2022
1. Answering inbound and outbound phone calls, and emails professionally and within company guidelines.
2. Assisting with customer questions, providing solutions 3. Keep records of customer interactions, process customer accounts and file documents 4. Knowing our products inside and out so that you can answer questions while Staying up to date on company’s products
Cashier/Customer Service
PetSmart - Spring Hill, FL
May 2021 to October 2021
Maintained the cleanliness of the store
Ring up and check out customers/help with returns
Assist customers with any basic questions/answering incoming calls to the store Take care all animals in store, including food, water, and playtime with the animal. Restocked shelves
Closed up the shop every night.
Sales Representative
Dial America - SiriusXM - Port Richey, FL
November 2020 to April 2021
sales associate
• Provided sales demonstrations to customers
• Answered customer questions and addressed problems
• remained a clean station
Hernando County Supervisor
Hernando County - Spring Hill, FL
August 2020 to November 2020
Election Inspector
Responsible for Processing voters, breaking down voting booths, reorganizing of the precinct building Before polls open and after polls are closed
Maintained election equipment and its proper operation during voting Satisfied customers by delivering speedy and expert service for all voter registration needs. Carried out high-quality EVID inspector work with little oversight. Maintained open communication with election workers and voters Education
High School Diploma
Weeki Wachee high school - Weeki Wachee, FL
July 2020
Skills
• Insurance sales (1 year)
• Sales (2 years)
• Customer service (4 years)
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