Randie Haack

Reno, NV *****

ad20oc@r.postjobfree.com

+1-775-***-****

Authorized to work in the US for any employer

Work Experience

SAS Merchandising

SAS Retail Services - Grand Junction, CO

September 2023 to Present

Reset shelves

Caregiver

In Home Support Services (IHSS) - Clearlake, CA

January 2023 to April 2023

• Assisted with bathing, grooming, and dressing (client had MS limited mobility)

• Wound care cleansing and dressing open wound

• Catheter care

• Ran errands

• Took to doctors appts

• Managed bill pay

• Cleaned and sanitized living area (dishes, sweeping, mopping, laundry, etc

• Assisted with care taking of pets

Telephone Operator/Dispatcher/customer service

TRI-CITIES ANSWERING SERVICE AND CALL CENTER - Clearlake, CA January 2022 to January 2023

• Message taking and delivering via voicemail, cell phone, email, text, fax, etc

• Ad response

• Appointment setting

• Alarm monitoring

• Call routing

• Corporate and customer answering

• Help desk for medical equipment

• Paging

• Tow service dispatching

Customer Service Representative

Chevron - Lucerne, CA

April 2019 to July 2021

Caahier customer service has station attendant

Education

High school diploma

Skills

• Catheter Care

• Pet Care

• Caregiving

• Home Care

• Help Desk

• Meal Preparation

• Medication Administration

• Desktop Support

• Laundry

• Answering service

• Message taking

• Appointment setting

• Paging

• Payment processing

• Ordertaking

• Dispatching

• Equipment repair

• Computer skills

• Multi-line phone systems

• Patient Care

• Merchandising

• Delivery driver experience

• Taxi driver

• Customer service

• Cash register

• Retail sales

• Load & unload

• Customer relationship management

• Guest services

• Driving

• Cash handling

• Leadership

• Telemarketing

• Hospitality

• Telecommunication

• Typing

• Continuous improvement

• Interviewing

• Assembly

• Help desk

• Cash management

• Accounts receivable

• HIPAA

• Personal assistant experience

• Hotel experience

• Sales

• Negotiation

• Operating systems

• Windows

• Heavy lifting

• Analysis skills

• Organizational skills

• Communication skills

• Account management

• Grocery store

• Route driving

Certifications and Licenses

Driver's License

October 2023 to May 2028

Assessments

Customer focus & orientation — Proficient

April 2023

Responding to customer situations with sensitivity Full results: Proficient

Protecting patient privacy — Proficient

August 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Scheduling — Proficient

April 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Basic computer skills — Proficient

April 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Call center customer service — Proficient

April 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Home health aide skills — Proficient

June 2023

Providing care to patients in a home setting

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

July 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Retail customer service — Proficient

June 2023

Responding to customer situations in a retail setting Full results: Proficient

Cleaner fit — Proficient

June 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Written communication — Proficient

April 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Delivery driver — Proficient

June 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Administrative assistant/receptionist — Proficient August 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Outside sales — Proficient

June 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Data entry: Attention to detail — Proficient

July 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

April 2023

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

June 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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