Marc Bird

San Diego, CA *****

ad20mm@r.postjobfree.com

+1-619-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Patrol Officer

Securitas - Escondido, CA

November 2020 to Present

• Efficiently showed the ability to multitask in a fast-paced environment.

• Expertly showed attention to detail by gathering information in different situations and putting written information into the computer system.

• Responded to multiple phone calls daily from various clients who requested assistance with various issues.

Security Officer

Allied Universal Securities - San Diego, CA

May 2017 to Present

• In a warehouse lobby with a very fast paced environment, assisted customers daily with various inquiries and also provided general information.

• Successfully made outbound calls and received incoming calls to assist in all kinds of different situations.

• Efficiently showed ability to multitask in a fast-paced environment. Security Officer

San Diego Zoo Safari Park - San Diego, CA

May 2018 to December 2018

• Effectively showed ability to multitask by responding to various emergencies, and requests for assistance. Additionally, maintained contact as a liaison with park departments, and outside agencies for further assistance.

• Showed expert attention to detail by observing situations then inputting information into a computer system.

• Fastidiously manned the security command center to log in contractors, and vendors, and ensure all employees have proper identification.

Guest Service Representative

San Diego Padres - San Diego, CA

February 2018 to June 2018

• Successfully provided excellent customer service using great judgment and common sense without compromising facility safety and security through the means of proving park information, assisting with direction, and responding to guests inquires.

• Efficiently managed crowd flow and access to seating areas, turnstiles, elevators, escalators, and other restricted ballpark locations.

• Effectively enforced ballpark policies and procedures, and practiced effective communication through walkie talkie, and ISS device to report issues to various park departments like security, medical, and custodial.

Education

Bachelor of Arts in Communications

San Diego State University - San Diego, CA

September 2015 to December 2017

Associate in Arts in Communication Studies

Mesa College - San Diego, CA

September 2012 to August 2014

High school or equivalent

Preuss School Ucsd - La Jolla, CA

September 2005 to June 2009

Skills

• Spanish (10+ years)

• Excellent guest service skills (10+ years)

• Work in a fast-paced, high volume team environment (10+ years)

• Lift 50 plus pounds (10+ years)

• Communications (7 years)

• Microsoft Office (10+ years)

• Team Leader (9 years)

• Customer Service (10+ years)

• Security (1 year)

• Guest Service

• Front Desk

• Patrol

• excel

• customer service skills

• Word

• Organizational Skills

• Typing

• Microsoft Word

• Team Player

• Surveillance

• Writing Skills

• CCTV

• Law Enforcement

• Loss Prevention

• Microsoft Powerpoint

• Microsoft Excel

• Communication skills

• Guest services

• Organizational skills

• Hospitality

• Phone etiquette

• Administrative experience

Certifications and Licenses

CPR certified

January 2019 to January 2021

Guard Card

June 2017 to May 2021

Power to arrest

May 2017 to September 2020

First Aid Certification

Assessments

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Technical support: Customer situations — Proficient December 2021

Responding to technical support situations with sensitivity Full results: Proficient

Security guard skills — Proficient

July 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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