Technical Support Information Technology
Resume:
Shadrick K. Johnson
*** ******* **. ******** *****, PA 19030 H-267-***-**** C- 267-***-****
Email: ****************@*****.***
Objective:
Seeking a position in the information technology industry with utilization of over 15 years of experience. Strong leadership, communication, analytical skills, and an overall ability to get things done.
Experience:
Horizon House Inc.
IT Field Technician Support users across all departments within the organization with applications and hardware issues. Capability and daily functionality.
Active Directory Admin.
Domain Administrator
IT Account Admin
IST Admin
HH-Secure Print
Office365 Admin
RingCentral Admin
Provided technical support for all Windows operating systems, including Windows 11
Support End-Users with remote access such as VPN connectivity
Manage mobile devices such as Cell Phones and tablets for the company employees use
Greater Philadelphia Health Actions Inc. A Federally Qualified Health Center (FQHC)
> Support End Users with system applications and infrastructure services. Ticketing support system
* Track it
* SolarWinds
* Kaseya
* Spiceworks
*isupport Ticketing System
HP / Sprint Connect LLC Deployment Services and Maintenance Support Project
> Deployed and installed POS machines, Manager workstation, and Fortinet router. Test connectivity to validate the installation. Inventory all equipment and update the HP command center with documentation and pictures on all systems installation.
Pomeroy/ Kroger C- Stores Hardware Refresh Project
>Installed XR7 POS unit configured POS system information on the server and connected the unit to the C-Store network. Configure and set up the MX915 card reader. Installed 24 ports switch on network rack and 8 ports switch at XR7 POS station. Installed EPC IV unit on network rack to monitor security and PCI Compliance.
IBM- Walmart DC Migration Project
>Serve as Windows 7 Migration Technician for migrating Windows XP to Windows 7 enterprise system. Use established software design concepts to transfer system files through scripting. Troubleshoot and resolve exchange email server-office 2010 mailbox issues. Resolve network issues by analyzing network connectivity through network switching and network adapter refresh.
Social Security Administration – PCs Deployment and install Project
>Serve as a PC Technician for Windows 7 upgrade through imaging and data migration. Installed PC Monitor and docking stations along with network connectivity.
Horizon House Inc. Philadelphia, PA 08/ 2020 – present
IT Field Technician (IST Operations)
Provided technical support for all Windows operating systems, including Windows 11
Support End-Users with remote access such as VPN connectivity
Manage mobile devices such as Cell Phones and tablets for the company employees uses
isupport Ticketing System
Active Directory Admin.
Domain Administrator
Office365 Admin
Ring Central Admin
GPHAINC.org Philadelphia, PA 07/2017 – 04/ 2020
Sr. Services Desk Analyst (IS Department)
Support End Users with system applications and infrastructure services
AWS – NextGen5 Applications Support
Domain Administrator
Network System Administrator
AD Management Plus Admin.
Active Directory Admin.
Dental Gendex Pedo sensor installation and support
Provided technical support for all Windows operating system platforms, including desktops and servers all versions through Windows 7, 10, and Windows11 enterprise level and configuration.
Functional Experience
* Windows Servers 2008
*Windows Servers 2012
* Windows Servers 2016
Osmosis and UC-1 application support > VoIP-Phones and web based application
TEKsystems, Radnor, PA 05/2016 - 07/2017
Window7 Migration Technician / Consultant (Contract) 05/2016 – 08/2016
Migrate window XP to Windows 7 enterprise system through network shares server
Transfer system files through scripting
PC to PC full swaps
Troubleshoot and resolve exchange email server – office 2010 mailbox
Repair network issues by analyzing network adapters through switching and network refresh
Support client on-site on any programs or application issues during migration
Answer client questions on any issues with clear responses and recommendations on products and services
ABBTECH Professional Resources Inc. Sterling, VA Mar 2016 – May 2016
Computer Technician / Consultant (Contract)
Provide technical support for all Windows operating system platforms, including desktop and servers- all versions through Windows 7 and 8 Enterprise level and configuration.
• Provide technical assistance and support for incoming queries and issues related to computer
Windows 7 Upgrade through imaging and data migration
Provide technical analysis to diagnose and repair systems
Advanced level experience with TCP/IP (LAN & WAN Support)
HMS Technology, Philadelphia, PA Oct 2014 - Nov 2015
Independent Technicians/Technical Support Tech
Handled multiple projects.
Provided Technical Support to Field Solution clients within the Philadelphia and New Jersey area.
Installed hardware and software.
Windows 7 Migrated.
Desktop Configured and managed.
Provided technical support analysis of hardware and software malfunction for end users via phone, email, and remote management tools.
Communicated with the end user through diagnostic procedures to determine the source of errors.
Provided configuration management for the new PC system after imaging and installation.
Run TCP/IP command to set target PC to DHCP during deployment.
Support SmartVP phones for the Deaf by installation and configuration.
Contract: Field S Quest Onsite Technology Services, Philadelphia, PA Apr 2014 - Oct 2014
Services Engineer [FSE] PC Technician/Consultant
Provided technical support for IBM, DELL, and LENOVO PC and printer products for clients onsite.
Troubleshooting, Installing, and Configuring the client’s PC system at the component level.
Refresh system Bio and replace parts if needed.
Implemented System Analysis for any error and risk vulnerability.
Break and Fixed Computer Desktop system, Troubleshoot, and resolve issues.
Support and analyze complex computer systems to assess vulnerability and risk.
Walmart Store Inc., Philadelphia, PA Apr 2010 - Apr 2014
Customer Service Manager
Assisted management with the supervision of Cashiers to ensure that Customer transactions were quickly and accurately processed following Company procedures, including those related to coupon redemption, and state benefits programs.
Ensured effective communication with Customers to answer questions and provide requested assistance on matters such as Customer Service Desk issues.
Monitored and maintained cash levels in the registers and podiums to ensure the availability of appropriate funds and the accuracy of cash drawer balances.
Monitored Front-end for signs of shrink and potential security risks and contacted management for any problems that were identified
Aerotek Staffing
Client: Washburn Computer Group Monticello, MN May 2006 - Apr 2010
Electronic Technician/Consultant
Constructed and tested electronic circuits.
Installed point-to-point wire harnesses and connectors.
Troubleshoot PCB Logic and all POS digital electronics to the component level.
Calibrated Load Cell for Scanner and Scale unit.
Programmed POS system by using EEPROM through programmable logic.
Replaced faulty parts, rewired unit, and tested for quality function.
Technical Skills:
Provide technical support for all Windows operating system platforms, including desktop and servers- all versions through Windows 7 and 8 Enterprise level and configuration.
Software proficiency: Visio, Putty, VMware, Cisco Packet Tracer, Virtual Box, and all Microsoft Office Suite Platform
Experience providing IT support within a Windows Active Directory enterprise
MS Office 365 with proficient support across most products within the suite.
Cloud-based SaaS applications and solutions.
Network printers and Network connectivity including client-based VPN and location-based VPN.
Troubleshoot and resolve network issues by analysis through switching and network adapter refresh.
Computer Network System.
Serve as a System Technician providing key technical support for networking issues.
Use established network design concepts to craft new system designs from existing system platform functionality and new user requirements.
Troubleshooting Computer hardware, software, and network issues.
EDUCATION
Associate in Specialized Technology Degree 2014
ITT Technical Institute, Levittown, PA
Computer Network System.
Spring, winter, and Fall Highest Honor.
Academic Achievement Award GPA 3.4.
Associate of Applied Science Degree 2006
Hennepin Technical College, Brooklyn Park, MN
Electronic Technician.
Certifications and Training:
Igneous Technologies and Udemy Academy, Certificate, Pentester, Oct 2015.
Blue Ribbon, Certified Technician, Sep 2014.
Computer plus, Certified Technician, Sep 2014.
CompuCom US Bank Certified Tech., Sep 2014.
FLS Computer Security Policy, Oct 2014.
Lenovo Certified System Hardware and Software Technician
Skillsoft Training and Certifications
CompTIA A+ Exam 220-901: Motherboards- Certificate: ID cs_apeo_a01_it_enus Aug. 23, 2016
CompTIA A+ 220-902 Windows Applications and Features- Certificate: ID cs_apen_a04_it_enus Aug. 21, 2016
CompTIA A+ 220-902: Networking with the Windows Operating System- Certificate: ID cs_apen_a06_it_enus Aug. 25, 2016
CompTIA A+ 220-902: Windows Security Features and Management – Certificate: ID cs_apen_a12_it_enus Sept. 2, 2016
Contact this candidate