Technical Support Information Technology

KESHON DOUGLAS

SUMMARY

I, Keshon Douglas, A systematic IT professional that's proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. To conclude, I am a complex problem-solver with top-notch planning and communication strengths & comfortable working alone or with a team to successfully investigate and troubleshoot problems. EXPERIENCE

Information Technology Specialist, 04/2018 - Current U.S. Army - Dallas Fort Worth, TX

CONTACT

Address: Keller, Texas 76244

Phone: 817-***-****

Email: *************@*****.***

SKILLS

Key Technical Skills

Authored daily activity, incident, audit and safety repair reports, which detailed equipment and property damage, theft and unusual occurrences.

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Received and implemented vendor software patches, ensuring the most up- to-date network protection at all times.

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Evaluated new hardware and software products for compliance with organizational security

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Performed continuous assessments of network structure, business content filters and security firewalls.

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Installed, configured, and maintained computer systems, networks, printers, and other related equipment.

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• Installed and configured Routers and Switches using commands in CLI

• Provided technical support to users with hardware and software issues. Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.

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• Implemented system security and data assurance software. Documented security events daily to create baseline activity for client network.

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• Managed multiple security systems and identified false positives

• Conducted risk assessments daily and security audits

• Implemented and developed security policies for companies and clients

• Mail Exchange

• DNS server

• DHCP

• Java

• Zendesk

• Windows 10

• Switches

• Routers

• Security

• Help Desk

• Networking

• Remote Management

• Server

• Client

• Mail

• Trouble Shooting

Technical Support Specialist

Desktop /Help desk

Field Tech

EDUCATION AND TRAINING

High School Diploma, 05/2016

Dollarway High School - Pine Bluff, AR

Some College (No Degree), Computer Science

University of Arkansas At Pine Bluff - Pine Bluff, AR CERTIFICATIONS

• Investigate and respond to request via email

• Enhance support process and procedures

Install configure, and manage laptops, phones, printer, & other devices for 100 + emplovees

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• Configure and manage Windows 10 builds using Microsoft

• Administering email and user accounts

• Perform Troubleshooting for network, software, and hardware

• Managed Devices, users, domains, etc with Active Directory.

• Utilized Microsoft O365

• Cabling

• Wire communication systems

• CPN

• CompTia SECURITY+

• CCNA

• Secret Security Clearance

• Call Management (CUCM)

• Cisco

• COMSEC

• System Admin

• Network Admin

• Active Directory

• Vpn

• Microsoft Office /O365

• CLI configuration

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