Customer service, invoicing, Microsoft programs, data entry, accounts

*********@*****.*** Melissa Boehmer ***** Love Hwy

517-***-**** Bellevue, MI 49021

Personal Summary

• Highly organized, detail-oriented individual motivated to achieve and exceed goals and expectations set by others and oneself both professionally and personally

• Outgoing and friendly demeanor, able to overcome adversities and thrive in diverse atmospheres working with colleagues and independently

Experience

Breath & Soul LLC

Owner/Yoga Instructor (200 YTT)

August 2020 – present

• Promote holistic wellbeing and provide fundamental tools for individual growth and understanding through instructive yoga, meditation, and breath work courses

• Design and instruct yoga class sequences including veterans, kids, vinyasa, yin, animal based and beginner classes

• Demonstrate postures and support student to perform poses accurately, allowing student to achieve and develop body and mind awareness, as well as physical strength

• Maintain positive relationships with students, peers, and greater yogi community

• Provided safe atmospheres for all students to explore during sessions Roto-Rooter/Aarons Plumbing

Office Manager

September 2016 – September 2020

• Hired, managed, coached and trained administrative staff, establishing policies, procedures, and conducting performance evaluations

• Oversaw invoicing and deposits for accounts payable and receivable

• Dispatched and delegated jobs effectively and efficiently creating superior customer service experiences for customers while utilizing multi-line phone system and dispatching software

• Prepared payroll for all employees

• Tracked parts for inventory

• Marketing and advertisement coordinator

• Created work proposals and drafted and evaluated company permits required by local codes Community Resource Property Management

Property Manager

January 2016 – September 2016

• Answered phones and handled all maintenance requests and follow up, scheduling and managing all outside vendors

• Managed tenant security deposits and disputes

• Handle rent payment transactions and account balance updates, accounts payable Michigan Plumbing

Lead Dispatcher

June 2010 – October 2015

• Delegated as head dispatcher, routing technicians through prioritization of jobs and cohesive execution

• Answered multiple-line phone system

• Drafted and evaluated company permits required by local codes

• Processed credit card transactions and oversaw incoming accounts payable

• Implemented check and balance system for the company using Excel

• Follow up with customer after service ensuring customer satisfaction and maintain company standards

• Manage company booth at trade shows, marketing services and generating sales – act as a face for the company Education

Yoga Alliance

February 2020 – 200 Yoga Teacher Training Certification Ross Medical Education Center

November 2008 – Medical Assistant Certification

Charlotte Senior High School

May 2007 - Diploma

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