Customer Service Rep
Resume:
Saint Clair Shores, MI.*****
***********@*****.***
Lakisha
Hernandez
Production/Inspection
Benefits Representative
Customer Service Rep
Chrysler LLC
2012-2023
Staffing Solutions
2008-2010
Policy Studies
2004-2007
Conducted quality checks and recorded observations to maintain records.
Operated machines safely by following OSHA standard.
Oversaw machine operations to fulfill product specifications.
Attached identification labels to finished products for easy spotting.
Monitored assembly work to identify& defects in raw materials.
Removed hazards and obstacles from workspaces to prevent accidents.
Communicated production deadlines and goals to staff members to increase team productivity
Tracked company equipment inventories and notified supervisors of shortages.
Scheduled preventative maintenance on assembly machines to increase equipment longevity.
Reported damaged and defective products to supervisor.
Stored products and materials in correct locations to reduce item losses. Trained new employees regarding machinery operation and safety guidelines.
Provided benefit related information to Ford Motor Company employees.
Performed yearly health care audits for employees along with their spouse and dependents.
Processed confidential documents to determine eligibility for benefits along with audit resolution.
Provided clients (custodial/ non-custodial) with case information including payment and court ordered enforcement.
Utilized automated systems to log and retrieve call information while investigating and researching issues to determine root causes and appropriate resolution methods.
Complied with corporate, regulatory and Wayne County Friend of the Court policies regarding information confidentiality and privately.
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Skills
Teamwork, problem solving, communication, computer savvy, attention to detail, time management, adaptability, ect.
Education
Saint Louis Job Corps
Graduated 1995
General Studies
Kaplan University Online
Attended 2010-2012
Health Care Administration
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