T ඈආൺඌ Mඎඋඉ ඒ

Saint Charles, MO ***** 1-636-***-**** ad20ge@r.postjobfree.com

Experienced in the IT Industry with over 35 years of experience. I have worked for great companies and have an excellent reputation for resolving problems and improving customer satisfaction. Former Desert Storm Veteran has also given me added ability to lead and persevere.

Teamwork

Multitasking abilities

Customer service

Supervision

Conflict resolution

Good listening skills

MS Office

Computer skills

Basic math

Senior Command Center Analyst, 06/2012 to 02/2021

Unigroup Inc. – Fenton, MO

Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures. Prepared a variety of different written communications, reports and documents to ensure smooth operations. Worked with software development team on reported errors and bugs on newly released software and assisted in deployment. Supported off hours Help Desk team to assist employees with any issues they may have. Supported Mainframe Operations by identifying problems with running jobs, system maintenance (IPL's, Automation), monitoring CICS and Database.

Monitored Server/System health thru use of application such as (Nagios, Solar Winds, Uptime Robot,Cloudwatch, etc) Worked with Tivoli Workload Scheduler (TWS) in scheduling/editing/fixing/and restarting Mainframe jobs. Testing Support, 02/2011 to 06/2012

Wells Fargo (Temp) – St. Louis, MO

Prepared daily reports to assist business leaders with key decision making and strategic operational planning. Organized timelines for testing support.

Assisted writing/corrected documentation for assigned programmers during testing period. Interpreted management directives to define and document administrative staff processes. Documented daily activities, behaviors and incidents for permanent record. Tracked and documented metrics, and evaluated trends. Incident Manager, 02/2010 to 11/2011

Citigroup Mortgage (Temp, 18 Month Contract) – O'Fallon, MO Assessed incident priority based upon impact to business and escalated issues as necessary. Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact. Monitored Servers and systems checking for issues before user was impacted. Started Incident from Sev 1 to Sev 3 and sent out Messages to appropriate personal depending on severity of problem. Kept log of all questions and progress of incident's for detailed report after resolution of problem. Kept working with problem solvers asking questions on Progress for others monitoring calls. When not on an Incident call, monitored Data lines, Servers, and system issues and called out any problems that would show up on monitoring screen.

Senior Command Center Specialist, 02/2002 to 02/2010 Mastercard Inc. – O'Fallon, MO

Command center was made up of several different areas (mainframe, production control, Network, Servers) and most people in center rotated to various sections.

Created scheduling on MVS and various other platform systems to efficiently and effectively move job for daily Batch processing and special run jobs.

Also worked in Command Center as Network Analyst to monitor and report various Network Outages. When working on Production Control: Monitored all running batch jobs, correcting any issues working with Tivoli Workload Scheduler (TWS) or upgrading issue and calling to appropriate personnel. When working on Network Services maintained Network connectivity or called out issue. Very critical due to timelines that needed to be met. Responsible from data center to modems. 3rd Shift Lead Supervisor, 09/2000 to 02/2002

Regional Justice Information Service (REGIS) – St Louis, MO Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Analyzed equipment breakdowns using various troubleshooting methods. Performed root cause analysis to determine quality issues and develop long-term solutions. Made sure nightly Batch work was completed successfully Supervised a Team of 5 to insure all Nightly Data Processing work was completed successfully and all system were up and functioning correctly.

Ensured all reports were printed and ready for distribution in the morning. Weekly maintenance (IPL's, Diagnostic work, Equipment maintenance) done on weekends) Lead Computer Operator, 11/1987 to 02/2000

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

St Louis County Government – St Louis County, MO

Changed and replaced backup tapes regularly and performed detailed server backups. Complied with data entry quotients to support time-sensitive project input milestones. Generated reports covering details about data, system operation and error monitoring. Cross-checked data backups to verify integrity and consistency of duplication measures and storage protocols. Ran Nightly Batch and Special Request work for County. IPL'd system and ran weekly maintenance on equipment. Printed daily reports for morning distribution.

Bachelor of Science: Computer Science And Programming, 05/2002 Salem College - Salem, W.V.

Bachelor of Science: Computer Science And Programming, 05/2000 Maryville University Of Saint Louis - St Louis, MO Eൽඎർൺඍ ඈඇ

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