Michael Sottile

***** ******** ***** **. *****, MO 63123

314-***-****

ad20f0@r.postjobfree.com

A highly accomplished manager with 20+ years of experience and outstanding achievements in the hotel and restaurant industry. Over the years has inspired loyalty among his employees, empowers his staff, and builds a cohesive team. Skilled at developing strong relationships with patrons, encouraging repeat business. Has a proven track record of maximizing revenues and increasing profits, reducing expenses, and developing efficient operation strategies.

EXPERIENCE

Affinia Healthcare

Security Officer June 2020 - Present

Protects and addresses co-workers, clients, and visitors with dignity, confidentiality and respect. Monitor staff to assure identification badges are worn. Responds with sensitivity and tact to the needs of staff, clients, and visitors. Completely secures location by checking doors, lights, and ground area on a daily basis. Thoroughly completes reports of rounds and other duties. Provides assistance as needed to clients, employees and visitors. Assists police with investigations, as appropriate. Perform other duties as assigned.

The Chase Park Plaza

Full Time Security Officer December 2017- Present

Maintains public safety and security for the hotel guest, residents, employees, and other visitors. Provides customer service and compassion to those who visit the property. Monitors lost and found log, investigates incidents, and reporting. Defuses any and all situations in a safe and professional manner. Preventing situations from arising by doing continuous roving patrols of the interior and exterior buildings.

The Sarah Community a Life Plan Retirement Community

Full Time Security Officer December 2015-August 2018

Maintaining safety and security for residents and those who visit. Preventing situations from arising by completing roving patrols of interior and exterior properties. Defusing any and all situations in a safe and professional manner. Monitoring a fire panel and conducting fire drills when necessary. Completing daily report writing. All while being courteous and exceeding residents and visitors expectations.

ERMC Companies South County Mall a CBL Property

Part Time Security Officer November 2013-February 2018

Maintain safety and security for patrons and mall employees. Monitor C.C.T.V and manage lost and found. Acknowledge patron complaints and follow up accordingly. Defuse any and all situations in a professional matter. Be courteous and to exceed patrons and employees expectations.

Annie Gunn’s Restaurant and Smokehouse Market

Full Time Management September 1999-February 2005

Managed and maintained the facility for this award-winning St. Louis dining institution. Responsibilities included but were not limited to; public relations, work assignments, scheduling staff, and ensuring that all the guests’ needs were met and exceeded. During this time created a steady client base and built strong relations with regular customers. Developed and organized an efficient team of personnel that helped make Annie Gunn’s a true dining destination.

EDUCATION

John Jay College of Criminal Justice- New York, NY September 1985-January 1987

Courses in: Security Managements, Public Relations, and Fire Security

SKILLS

Detail oriented organization, time management, educational training, resource solutions, interpersonal skills, ability to work under pressure, food and beverage quality control, conflict resolution, adaptability, and problem solving.

MARGINAL FUNCTIONS

Participates on safety/facilities committees and task forces.

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