Betsinda Lau [Type here] E-mail : ad20cu@r.postjobfree.com

Tel: 672-***-****

* * * * *

PROFILE

Excellent customer service, mediation, counseling, conflict resolution and negotiation skills.

Thorough senior expertise in combined corporate, executive and administrative experience.

Proficiency in MS Office, Excel, PowerPoint, E-mail and Internet.

Fluent in English, Mandarin and Cantonese.

Pro-active, eager to learn, hands-on, flexible, personable. EXPERIENCE

Bulldog Bag Ltd. Sept 2021 – June 2023

Clerk

Responsible for data from manufacturing

departments from data-key-in, verification,

identification of possible errors, and daily and

monthly reports. Filing in both physical and

electronic as well as providing coverage of

reception/phone handling.

Achievement:

Shortened time back-log from 1.5

week to 1 day;

Built electronic filing system; and

Wrote SOP and training material.

Stitches Creation Inc. 2020 (temp job in Dec)

Assistant

Handled orders from E-commerce, from stock

to delivery of the orders. Provided support to

sales colleague in collecting market data,

promotional targets etc.

Achievement:

Completed assignments.

Studio East Ltd. 2015 - 2020

Manager

Responsible for administration, reception,

documentation, human resources management

and office routines.

Achievement:

Cut cost by 30-60%;

Re-wrote job description and job

allocation;

Incentive system to help to increase

productivity;

Grievance, medication and problem-

solving for working teams between

managers and their subordinates; and

Built HR/ERP systems.

Betsinda Lau [Type here] E-mail : ad20cu@r.postjobfree.com Tel: 672-***-****

2 P a g e

Needle Work Embroidery 2000 - 2010

Assistant

Provided clerical support and administrative

functions to factory management. Job routines

covering preparation of documentation, order

processing, production and delivery schedule

plus some accounting jobs and ad-hoc projects.

Achievement:

Built up administration system;

Mao & Company 1999 - 2000

Receptionist/Assistant

Provided day-to-day secretarial and

administrative functions to lawyer office. Job

routines covering the preparation of

documentation for incorporation of

companies, transfer of companies, company

secretarial practice, conveyance, preparation

of documentation for wills and business

transactions etc.

Achievement:

Built mail-merge for annual

filing/reporting plus follow-up

systems; and

Completed job assigned.

Assistant to real estate agents 1997 – 1999

Part time clerical job and data-bank

maintenance, follow-up of contracts, mails,

marketing programs etc.

Achievement:

Completed data-entry on the same day

i.e. no delay;

EDUCATION

Master of Business Administration

Open University, Hong Kong

Community Program Management

MOSAIC, Vancouver

Human Resource Management

British Columbia Institute of Technology, Vancouver Legal Secretary Program

Vancouver Community College, Vancouver

Company Secretaryship

Hong Kong Polytechnic College, Hong Kong

QUALIFICATION

The Institute of Chartered Secretaries and Administration

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